Cantonese / English speaker - Customer Service (Hotline enquires)About the Role
We are seeking enthusiastic, customer-oriented individuals with fluent Chinese speaking skills to join our customer service team. In this role, you will be the primary point of contact for our international customers, handling general inquiries such as product information, online orders, and after-sales support via phone call and email.
Key Responsibilities:
Respond to inbound customer calls in a friendly and professional manner
Provide information about our product catalog, track and trace, warranty procedures etc.
Troubleshoot and help resolve customer issues with online orders, including order status, artwork upload, how to place order etc.
Escalate complex issues to supervisors as needed
Identify opportunities to improve the customer experience and provide feedback to management
Qualifications:
1-2 years of previous customer service or call center experience
Excellent communication and active listening skills
Good problem-solving and conflict resolution abilities
Ability to remain calm and professional under pressure
About Bannershop
Bannershop has expanded into an organization with over a hundred employees across Malaysia, Hong Kong & Australia. We care about our customer needs and providing professional and efficient digital printing, exhibition decoration, installation and graphic design services to the market.
Fun, Passion, Teamwork
Bannershop is a "People Oriented" organization. Our employees are our most valuable asset and their contributions are critical to our success. We create an environment where our employees will be happier and more productive.
Further Development and Creative Transformation
As a leader in the printing industry, Bannershop will go along with the latest trends and evolve from traditional business modes to systematic management.#J-18808-Ljbffr