**Job Title: Chat Support Assistant**
**Company:** MR DIY Group
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Experience Required:** 0 years
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### Job Description:
MR DIY Group is seeking a motivated and adaptable Chat Support Assistant to join our dynamic customer support team. As a key member of our team, you will play a crucial role in enhancing our customers' experiences through effective communication and support via chat platforms. This entry-level position is ideal for individuals looking to gain valuable experience in customer service while working in a vibrant and fast-paced environment.
### Key Responsibilities:
- **Customer Interaction**: Provide professional and friendly support to customers through live chat, addressing queries, and resolving issues in a timely manner.
- **Product Knowledge**: Develop a good understanding of MR DIY Group's product offerings to provide accurate information and assistance to customers.
- **Issue Resolution**: Identify customer concerns and provide effective solutions, escalating complex issues to senior team members as needed.
- **Documentation**: Accurately document customer interactions and feedback in company systems to help identify trends and improve service quality.
- **Team Collaboration**: Work closely with other team members and departments to ensure a seamless customer experience and share insights that may lead to process improvements.
- **Feedback Implementation**: Assist in gathering customer feedback to help enhance services and product offerings, contributing to MR DIY's ongoing commitment to customer satisfaction.
- **Presentation and Reporting**: Involve in basic presentations and reporting of customer service objectives and performance metrics to the team leader.
### Requirements:
- **Education**: High school diploma or equivalent. No prior experience required.
- **Technical Skills**: Familiarity with chat support software and basic computer proficiency; ability to learn new software quickly.
- **Personality Traits**:
- **Adaptable**: Able to adjust to changing circumstances and customer needs.
- **Confident**: Demonstrates self-assurance in communicating with customers, even in challenging situations.
- **Soft Skills**:
- **Teamwork**: Strong ability to work collaboratively in a team-oriented environment.
- **Presentation**: Competence in clearly articulating ideas and solutions to teammates and supervisors.
### Benefits:
- **Profit Sharing**: Participate in a profit-sharing program that rewards your contributions to the company's success.
- **Medical Coverage**: Receive medical insurance to ensure your health is prioritized.
- **Dental Insurance**: Access to dental coverage for comprehensive care.
### Working Environment:
Join MR DIY Group, a forward-thinking company dedicated to pioneering change and setting benchmarks in the retail industry. You will be part of an inclusive and energetic work environment that values innovation and employee development.
### Deadline to Apply:
Interested candidates are encouraged to submit their applications before **October 2, 2024**.
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### Equal Opportunity Statement:
MR DIY Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are passionate about customer service and eager to contribute to an innovative organization, we want to hear from you! Apply now and take the first step towards a rewarding career with MR DIY Group.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
