**Job Title: Chat Support Representative**
**Company: Sime Darby Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**About Sime Darby Berhad:**
Sime Darby Berhad is a leading player in the automotive, industrial, and healthcare sectors, committed to delivering excellence and innovation in our service offerings. We foster a dynamic work environment where employee growth and satisfaction are paramount. We seek to attract motivated individuals who are eager to join our team and contribute to our mission of excellence.
**Job Overview:**
As a Chat Support Representative at Sime Darby Berhad, you will be the first point of contact for our customers via chat support. You will play a crucial role in providing exceptional service, resolving inquiries, and maintaining high customer satisfaction. We are looking for a confident and energetic individual who can engage effectively with customers, handle multiple chat conversations, and meet the needs of our clientele promptly and efficiently.
**Key Responsibilities:**
- Respond promptly to customer inquiries via chat, ensuring accurate and comprehensive information is provided.
- Identify customer needs and offer appropriate solutions or escalate issues to the relevant departments when necessary.
- Maintain a detailed and organized record of customer interactions and feedback in the company's customer relationship management (CRM) system.
- Monitor chat sessions to track performance metrics and identify areas for improvement in service delivery.
- Collaborate with team members to share information and enhance the overall customer experience.
- Participate in ongoing training and development sessions to refine your product knowledge and enhance your customer service skills.
- Support cross-functional teams by communicating customer feedback and suggesting product/service improvements.
- Adhere to company policies and procedures while providing excellent customer service to uphold the company's reputation.
- Engage in calculated risk-taking to propose innovative solutions to customer issues and contribute to process improvements.
**Requirements:**
- Minimum of 4 years of experience in a customer service or support role, preferably in chat support.
- Excellent written communication skills with a focus on clarity and professionalism.
- Confident and energetic demeanor; ability to engage customers effectively and maintain a positive attitude during interactions.
- Strong attention to detail to ensure accurate processing of information and adherence to company standards.
- Demonstrated ability to work collaboratively in a team-oriented environment.
- Ability to handle high-volume workloads while maintaining a calm and customer-centric approach.
- Familiarity with CRM systems and chat support tools is a plus.
**Soft Skills:**
- Cooperation: Ability to work harmoniously with colleagues and departments to achieve common goals.
- Attention to Detail: A meticulous approach to handling customer inquiries, ensuring each interaction is addressed appropriately.
**Benefits:**
- Paid sick leave and Paid Time Off (PTO) to support your well-being.
- Coverage for travel and spending expenses related to work.
- Opportunities for professional development and growth within the company.
**Working Environment:**
At Sime Darby Berhad, we encourage calculated risk-taking to drive innovation and progress. Our collaborative atmosphere aims to foster new ideas and promote a culture of continuous improvement.
**Application Deadline:**
Please submit your application by **September 21, 2024**.
**Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us in delivering exceptional customer experiences and be part of a passionate team driving positive change at Sime Darby Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
