**Job Title:** Chat Support Specialist
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Digi.Com Berhad is seeking a motivated and passionate **Chat Support Specialist** to join our dedicated customer service team in George Town, Penang. This part-time position is ideal for individuals who are eager to begin their career in customer support and are excited to contribute to a leading telecommunications company. As a Chat Support Specialist, you will play a critical role in ensuring our customers receive the highest level of service and support through our online chat platform.
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### Key Responsibilities
- **Customer Interaction:** Respond promptly to inquiries via online chat, addressing customer questions, concerns, and requests with clarity and professionalism.
- **Problem Resolution:** Identify and troubleshoot customer issues, providing effective solutions while ensuring customer satisfaction.
- **Product Knowledge:** Gain a deep understanding of Digi's products and services to provide accurate information and recommendations to customers.
- **Documentation:** Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.
- **Quality Assurance:** Adhere to company guidelines, ensuring that all communications uphold Digi's standards of quality and consistency.
- **Feedback Loop:** Communicate customer feedback and trends to relevant departments to enhance service delivery and product offerings.
- **Team Collaboration:** Work collaboratively with team members and other departments to achieve common goals and ensure a seamless customer experience.
- **Continuous Improvement:** Participate in training sessions and workshops to improve communication skills, product knowledge, and service delivery techniques.
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### Requirements
**Educational Background:**
- A high school diploma or equivalent; additional qualifications in customer service or communication are an advantage.
**Experience:**
- Entry level; no prior experience is required, but any relevant experience in customer service or online communication will be considered a plus.
**Technical Skills:**
- Proficient in using chat support software and CRM systems.
- Basic computer literacy and familiarity with Microsoft Office Suite.
**Personality Traits:**
- **Confident:** Strong self-assuredness in communicating with customers and delivering information.
- **Passionate:** Genuine enthusiasm for helping others and assisting with their needs.
**Soft Skills:**
- **Planning:** Ability to effectively prioritize tasks and manage time to meet customer needs and deadlines.
- **Time Management:** Strong organizational skills to handle multiple chats simultaneously while maintaining high service quality.
**Interpersonal Skills:**
- Excellent verbal and written communication skills.
- Strong listening skills and empathy towards customer situations.
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### Benefits
- **Joining Bonus:** Competitive joining bonus for successful applicants.
- **Relocation Allowance:** Financial support for candidates relocating to Penang for the job.
- **Profit Sharing:** Opportunity to participate in profit-sharing plans based on company performance.
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### Working Environment
At Digi.Com Berhad, we uphold the highest standards of ethical conduct and integrity in our operations. We are committed to creating a inclusive workplace where diverse talents can thrive.
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### Application Deadline
Please submit your application by **September 24, 2024**.
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Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Join us at Digi.Com Berhad and be a part of a dynamic team dedicated to delivering exceptional customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
