Job Description Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.
Your assignment Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers' satisfaction are met.
Handling professionally all customers' queries, complaints and perform service recovery if necessary.
Being knowledgeable around customer shopping experience and analyze customer-related and financial key performance indicators for business and functional improvements.
Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.
Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements. Qualifications You have proven experience of at least 3 years in a leadership role managing a large team of co-workers in a retail environment.
You are a leader who will share knowledge and experience and creating a strong team spirit.
You are customer-serviced focus with ability to find solutions for customers and operational issues.
You are a problem-solver with strong analytical and numerical skills You have the energy and drive to deliver and ability to manage stressful situations Additional Information You are invited to this Life at Home Journey with IKEA, click here to begin Life at Home Journey with IKEA .
Your job application will be prioritised when you complete the Life at Home Journey with IKEA.
Please apply by 5 November 2024.