**Job Title:** Client Relations Manager
**Company:** PPB Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
**Job Description:**
PPB Group Berhad is seeking a dedicated, confident, and proactive Client Relations Manager to join our team on a part-time basis in Johor Bahru. The successful candidate will play a pivotal role in fostering and enhancing client relationships, ensuring high levels of satisfaction and loyalty. This position requires a thorough understanding of client needs and the ability to effectively communicate solutions that drive mutual benefit.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and maintain strong relationships with existing clients to ensure their needs are met and expectations exceeded.
- Act as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
- Conduct regular check-ins and meetings with clients to assess their satisfaction and gather feedback.
2. **Client Strategy Development:**
- Collaborate with clients to understand their business objectives and strategize on how our services can support their goals.
- Identify opportunities for upselling and cross-selling additional services or products to enhance client experience.
3. **Communication and Reporting:**
- Prepare and deliver regular performance reports and presentations to clients, summarizing project outcomes and progress.
- Facilitate communication between clients and internal teams to ensure alignment and understanding of client needs.
4. **Problem Solving:**
- Proactively identify potential issues and work collaboratively with clients and internal teams to develop effective solutions.
- Demonstrate strong persuasive skills to negotiate terms and resolve conflicts, ensuring a win-win scenario.
5. **Market Intelligence:**
- Conduct market research to stay updated on industry trends and client needs, and utilize this knowledge to inform client strategy.
- Share insights with internal teams to foster innovation in service offering and enhance client engagement strategies.
6. **Administrative Tasks:**
- Manage client records and documentation to maintain an organized and accessible database of client interactions.
- Assist in the analysis of data related to client performance and satisfaction metrics to inform decision-making.
**Requirements:**
- **Experience:** Minimum of 6 years of experience in client relations, account management, or a related field.
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Personality Traits:**
- Dedicated and passionate about client success.
- Confident in communication and presentation abilities.
- **Soft Skills:**
- Strong attention to detail to accurately address client requirements and expectations.
- Excellent persuasion skills with the ability to influence client decisions positively.
- **Technical Skills:** Proficient in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
- **Language Proficiency:** Fluent in English; proficiency in Malay or Mandarin is an advantage.
**Benefits:**
- Remote work flexibility to accommodate work-life balance.
- Gym membership to promote physical well-being.
- Visa sponsorship for qualified candidates from outside Malaysia.
**Working Environment:**
At PPB Group Berhad, we are committed to promoting work-life balance and ensuring employee well-being. Our team thrives in a collaborative atmosphere where innovation and creative solutions are encouraged.
**Application Deadline:**
All applications must be submitted by **October 14, 2024**.
**Equal Opportunity Statement:**
PPB Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all individuals, regardless of background, to apply for this position.
If you are a dedicated individual with a passion for building client relationships and delivering exceptional service, we would love to hear from you! Apply today to join our dynamic team at PPB Group Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
