Job Description:
IJM Corporation Berhad is seeking a passionate and driven Client Relations Manager to join our team in Malacca City, Melaka. As a Client Relations Manager, you will be responsible for building and maintaining relationships with clients to ensure their needs are met and that they are satisfied with our products and services.
Responsibilities:- Develop and implement client relationship strategies to enhance customer satisfaction and loyalty- Serve as the main point of contact for clients, addressing any concerns or inquiries in a timely manner- Monitor client accounts and identify opportunities to upsell or cross-sell additional products or services- Collaborate with the sales team to ensure client retention and growth- Analyze client feedback and develop action plans to improve client satisfaction- Plan and execute client events and activities to strengthen relationships- Stay up-to-date on industry trends and competitor activities to identify potential threats or opportunities- Prepare regular reports on client satisfaction and retention rates
Requirements:- Bachelor's degree in Business Administration or related field- Minimum of 7 years of experience in client relations or a similar role- Strong interpersonal and communication skills- Excellent planning and organizational skills- Ability to adapt to changing circumstances and priorities- Proven track record in building and maintaining client relationships- Proficiency in Microsoft Office suite and CRM software- Ability to work independently and as part of a team
Personality Traits:- Passionate about client relations and customer satisfaction- Driven to exceed targets and deliver excellence
Soft Skills:- Excellent planning skills to effectively manage client relationships- Adaptability to respond to evolving client needs and market conditions
Benefits:- Medical coverage- Training and professional development opportunities- Life insurance
Working Environment:At IJM Corporation Berhad, we promote work-life balance and prioritize employee well-being. Our team is supportive, collaborative, and committed to excellence.
Deadline to Apply:June 29, 2024
Equal Opportunity Statement:IJM Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
