**Job Title:** Client Relations Officer
**Company:** Malaysia Airports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Malaysia Airports Holdings Berhad is seeking a dedicated and passionate individual to join our team as a Client Relations Officer. This entry-level, part-time position is perfect for someone motivated to deliver exceptional service and elevate client experience in the dynamic environment of the aviation industry. As a Client Relations Officer, you will play a crucial role in managing and enhancing client relationships, ensuring their needs are met while contributing to our mission of exceeding customer expectations.
**Key Responsibilities:**
- Act as the primary point of contact for clients, responding promptly to inquiries via phone, email, and in-person interactions.
- Develop and maintain strong relationships with clients to understand their needs and preferences, thereby ensuring a personalized service experience.
- Assist in the coordination of client projects, collaborating with internal teams to ensure timely completion and high-quality deliverables.
- Monitor and evaluate client feedback and service interactions to identify trends and opportunities for improvement.
- Support the planning and execution of client engagement events and initiatives, ensuring they align with business objectives and enhance client satisfaction.
- Maintain accurate records of client interactions and transactions in the client relationship management system.
- Conduct regular follow-ups with clients post-service to ensure satisfaction and address any potential issues proactively.
- Collaborate with management to formulate strategies for client retention and service enhancements.
- Stay informed about industry trends, regulations, and best practices to provide insightful recommendations to clients and internal teams.
- Contribute to a team-oriented environment by sharing knowledge and assisting colleagues in achieving team goals.
**Requirements:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum of 1 year of experience in a customer service or client relations role, ideally within the hospitality or aviation sector.
- Proven track record of managing projects effectively with strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to connect with diverse clients and stakeholders.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- Motivated and passionate about providing outstanding service and seeking innovative solutions to enhance client experiences.
- Ability to work flexible hours, including evenings and weekends, as needed.
**Soft Skills:**
- Strong project management abilities with a flair for organizing and executing multiple tasks efficiently.
- High attention to detail to ensure all client interactions and feedback are accurately captured and addressed.
- Exceptional problem-solving skills, with a proactive approach to resolving client issues.
- Team player with a positive attitude and willingness to collaborate with others to drive client satisfaction.
**Benefits:**
- Exciting travel opportunities as part of client engagement initiatives.
- Complimentary food during working hours.
- Paid Time Off (PTO) to promote work-life balance.
**Working Environment:**
You will be joining a vibrant team focused on exceeding customer expectations and delivering delight in every interaction. We strive for an inclusive culture that encourages creativity, collaboration, and personal growth.
**Application Deadline:** September 19, 2024
**Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.
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We look forward to receiving your application and potentially welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
