**Job Title: Client Relations Specialist - Remote Work**
**Company: Telekom Malaysia Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Overview:**
Telekom Malaysia Berhad is seeking a dedicated and confident Client Relations Specialist for our dynamic remote work environment. This part-time position is ideal for an individual with a strong foundation in client relations and a passion for delivering exceptional customer service. You will play a pivotal role in enhancing client satisfaction, driving client engagement, and supporting the overall mission of our company.
**Key Responsibilities:**
1. **Client Management:**
- Develop and maintain strong relationships with clients through regular communication and follow-ups.
- Act as the primary point of contact for client inquiries, issues, and feedback.
2. **Needs Assessment:**
- Conduct client needs assessments to fully understand customer expectations and requirements.
- Collaborate with clients to identify opportunities for new services and solutions.
3. **Problem Resolution:**
- Address and resolve client complaints and concerns in a timely and professional manner.
- Work with internal teams to ensure the successful resolution of client issues and the implementation of feedback received.
4. **Reporting:**
- Prepare and present regular reports on client satisfaction and engagement metrics.
- Analyze client feedback and propose strategies for improving service delivery.
5. **Sales Support:**
- Assist in the negotiation and renewal of contracts and agreements.
- Support the sales team in identifying new business opportunities and upselling existing clients.
6. **Training and Onboarding:**
- Support client onboarding processes by providing training and resources as needed.
- Create and maintain training materials and guides for clients and internal stakeholders.
7. **Organizational Support:**
- Participate in team meetings and contribute ideas for enhancing client service initiatives.
- Collaborate with marketing and product development teams to ensure alignment with client needs.
**Requirements:**
1. **Experience:**
- Minimum of 4 years of experience in client relations, account management, or a related field.
2. **Education:**
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
3. **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite.
- Familiarity with data analysis and reporting tools.
4. **Personal Traits:**
- Dedicated and confident individual with a proactive approach to client engagement.
5. **Soft Skills:**
- Strong negotiation skills to work effectively with clients and internal teams.
- Proven leadership abilities to guide clients and influence positive outcomes.
6. **Communication:**
- Excellent verbal and written communication skills in English; proficiency in Malay is an advantage.
- Ability to communicate ideas clearly and persuasively to various stakeholders.
7. **Flexibility:**
- Adaptability to changing workloads and priorities in a fast-paced remote work environment.
**Benefits:**
- Vision insurance
- Disability insurance
- Life insurance
- Flexible work schedule aligning with the company's mission and values.
**Working Environment:**
At Telekom Malaysia Berhad, we align our work with a greater purpose, contributing to a meaningful mission that enhances customer experiences and fosters growth in our community.
**Application Deadline:**
Please submit your applications by October 10, 2024.
**Equal Opportunity Statement:**
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to welcoming the right candidate to our team who shares our vision and dedication to client success!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
