**Job Title:** Client Service Assistant
**Company:** MR DIY Group
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
MR DIY Group is seeking a dedicated and enthusiastic Client Service Assistant to join our dynamic team in Kuala Lumpur. As a Client Service Assistant, your primary role will be to ensure exceptional service delivery and support to our clients, helping to foster positive relationships and enhance customer satisfaction. This entry-level position is perfect for motivated individuals looking to kick-start their career in customer service.
**Key Responsibilities:**
1. **Client Interaction:**
- Respond promptly to inquiries from clients via phone, email, and in-person, ensuring a high standard of service and support.
- Engage with clients to understand their needs, provide appropriate solutions, and deliver a seamless experience.
2. **Administrative Support:**
- Assist in the maintenance of client records, ensuring all information is up-to-date and accurately documented.
- Handle administrative tasks such as scheduling appointments, processing orders, and generating reports as needed.
3. **Problem-Solving:**
- Address client concerns effectively, utilizing decision-making skills to resolve issues in a timely manner.
- Collaborate with team members to address complex cases and ensure a unified approach to service delivery.
4. **Product Knowledge:**
- Develop a strong understanding of MR DIY products and services to better assist clients and provide informed recommendations.
- Participate in training sessions to maintain up-to-date knowledge of new offerings, policies, and procedures.
5. **Feedback Collection:**
- Actively gather client feedback and relay insights to management to help improve service quality and operational efficiency.
- Contribute to identifying areas for improvement in processes and client interaction methods.
6. **Team Collaboration:**
- Work closely with colleagues in a flexible and adaptive environment to ensure all client needs are met efficiently.
- Attend regular team meetings to discuss performance, share knowledge, and contribute to team objectives.
**Requirements:**
**Qualifications:**
- High School Diploma or equivalent; pursuing or completed a relevant degree is a plus.
- Previous customer service experience is not necessary but a willingness to learn is essential.
**Personality Traits:**
- **Motivated:** Demonstrate a proactive approach in completing tasks and assisting clients.
- **Reliable:** Maintain a consistent presence, punctuality, and accountability in all responsibilities.
**Soft Skills:**
- **Persuasion:** Ability to guide clients toward suitable solutions and enhance overall satisfaction.
- **Decision-Making:** Aptitude for making informed choices quickly to resolve client issues.
**Benefits:**
- Competitive retirement plan.
- Comprehensive training and professional development opportunities.
- Joining bonus for successful candidates.
**Working Environment:**
- Enjoy a flexible work culture where adaptability and efficiency are valued. We embrace changes with speed and work collaboratively across teams to meet our goals.
**Application Process:**
Candidates interested in this position are encouraged to apply by submitting their resume and a cover letter detailing their interest and qualifications by the deadline of **September 19, 2024**.
**Equal Opportunity Statement:**
MR DIY Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, religion, or disability. All employment decisions are made based on merit, qualifications, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
