**Job Title:** Client Service Assistant
**Company:** IOI Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
**About IOI Corporation Berhad:**
IOI Corporation Berhad is a leading global agribusiness company dedicated to advancing the industry through innovative ideas and solutions. Our commitment to excellence has made us a prominent player, and we are looking for talented individuals to join our dynamic team.
**Job Overview:**
We are seeking a dedicated and reliable Client Service Assistant who embodies a strong work ethic and possesses a passion for delivering outstanding service. This part-time position will serve as a key support role within our client service team, ensuring that our clients' needs are met with professionalism and efficiency. You will be responsible for various administrative and customer service tasks that contribute to the smooth operation of our client services.
**Key Responsibilities:**
- **Client Interaction:** Engage with clients via phone, email, and in-person to address inquiries, resolve issues, and provide information about services and products offered by the company.
- **Documentation Management:** Maintain and organize client records, including contracts, correspondence, and other relevant documents to ensure data accuracy and confidentiality.
- **Order Processing:** Assist in the processing of client orders and requests, ensuring timely and accurate fulfillment while adhering to company policies and procedures.
- **Team Collaboration:** Work closely with other departments, including sales, marketing, and logistics, to facilitate a seamless experience for clients and expedite service delivery.
- **Reporting:** Generate and maintain reports on client interactions, service requests, and feedback to support operational improvements and enhance client satisfaction.
- **Administrative Support:** Provide general administrative assistance as needed, including scheduling appointments, managing calendars, and preparing meeting materials.
- **Problem-Solving:** Proactively identify issues and work collaboratively with the team to develop and implement solutions to enhance service quality.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in a client service or administrative role, demonstrating knowledge of customer relationship management.
- **Education:** Relevant diploma or degree in Business Administration, Communications, or a related field is preferred.
- **Personality Traits:** Must be hardworking, reliable, and dedicated to providing exceptional client service.
- **Soft Skills:** Strong planning abilities and effective teamwork skills, with a capacity to work collaboratively in a team-oriented environment.
- **Technical Proficiency:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- **Language Skills:** Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
**Benefits:**
- Life insurance coverage
- Provision of company equipment
- Joining bonus for successful candidates
**Working Environment:**
Join our innovative team where you will have the opportunity to contribute to cutting-edge ideas and solutions in the industry. Our collaborative environment encourages professional growth and fosters creativity.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, gender, age, or background. Join us in making a difference through our collective efforts!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
