As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title: Client Service Executive
Full time/Permanent/Hybrid
Company Description
Kantar Media provides data and audience measurement, targeting, analytics, and advertising intelligence services to enable powerful decision-making as people move across channels and platforms. With operations in over 80 countries, Kantar Media has the world's fastest growing cross-media audience measurement capabilities to drive long-term business growth for clients and partners.
Kantar Media has a TV Audience Measurement service (TAM) in Malaysia. The service is operated in partnership with Astro and is known as Dynamic Television Audience Measurement (DTAM). Data from the DTAM service is provided back to Astro and marketed to third parties (channel owners, media agencies etc) both in Malaysia and elsewhere.
Role Description
This is a full-time role for a Client Service Executive at Kantar Media office in Mid Valley City, Kuala Lumpur. The Client Service Executive will be responsible for leading client relationships, ensuring client satisfaction, and applying analytical skills to deliver outstanding service on a day-to-day basis.
Role Responsibilities:
To be part of the client service team which acts as the external face of Kantar Media and point of contact for Astro and third parties.
To be the first line of response for queries.
To attend meetings with Astro and with third parties.
To collaborate closely with internal Kantar Media colleagues and with sub-contractors to ensure the smooth running of the DTAM Service.
To provide end-user support to third parties (both in Malaysia and elsewhere) subscribing to the DTAM service.
To provide after-sales service to third parties subscribing the DTAM Service.
To provide initial and on-going training to users of TAM analysis tools.
To liaise with third party data processors.
To liaise with Astro as vital on third party queries relating to the DTAM Service.
Required:
Experience in the media or market research industry is a plus
Extensive knowledge of TAM analytics data and systems
Experience in leading external client relationships
Proven client service/customer support ability
Qualifications:
Presentable and able to communicate well with others both technically and non-technically of TAM service
Excellent attention to detail
Mobility and flexibility in responding to client issues
Good written and spoken English
Good at mathematics and Excel Pivot Tables
Good analysis and problem-solving skills
Ability to balance several tasks at the same time
Willing to go the extra mile to maintain client satisfaction
A degree in media communications, market research, statistics, mathematics, actuarial science, marketing, computer science or related field
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.#J-18808-Ljbffr