**Job Title:** Client Service Manager
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7
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### Job Description
Top Glove Corporation Berhad is seeking a skilled and experienced Client Service Manager to join our team in George Town, Penang. This part-time position offers an exciting opportunity for a dedicated professional with a solid background in client management and exceptional problem-solving skills. The Client Service Manager will play a pivotal role in ensuring our clients receive superior service and support while promoting a positive company image.
### Key Responsibilities
- **Client Relationship Management:** Develop and maintain strong, long-lasting client relationships through proactive communication and follow-up to ensure their satisfaction with our products and services.
- **Account Oversight:** Manage a portfolio of key accounts, addressing client needs and concerns effectively while maximizing opportunities for upselling and cross-selling additional products or services.
- **Service Strategy Development:** Design and implement client service strategies that promote customer engagement and loyalty while aligning with corporate goals and objectives.
- **Problem Resolution:** Act as the primary point of contact for escalated client issues, leveraging negotiation and problem-solving skills to resolve conflicts promptly and effectively.
- **Market Research:** Conduct thorough market research to identify client preferences, trends, and areas for improvement, translating insights into actionable strategies that enhance client experience.
- **Performance Metrics Tracking:** Monitor client service metrics and performance indicators to gauge the effectiveness of service delivery, initiating changes where necessary to improve client satisfaction.
- **Collaboration with Internal Teams:** Work closely with sales, marketing, and product development teams to ensure a cohesive approach to client service and feedback integration.
- **Training and Mentorship:** Participate in the training and development of junior client service staff, fostering a culture of inclusivity and knowledge sharing within the team.
- **Client Engagement Activities:** Organize and participate in client engagement activities, including webinars, workshops, and seminars, to reinforce client relationships and promote company initiatives.
### Qualifications & Requirements
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred; equivalent experience will also be considered.
- **Experience:** A minimum of 7 years of experience in client services, account management, or a related field, with a proven track record of enhancing client satisfaction and driving client success.
- **Personality Traits:** Confident and self-motivated with the ability to work autonomously and as part of a team in a dynamic environment.
- **Soft Skills:** Strong persuasion skills to effectively influence client decisions; excellent research abilities to gather and analyze client data and market trends for informed decision-making.
- **Technical Skills:** Proficiency in CRM software and Microsoft Office Suite; familiarity with data analysis tools is a plus.
### Benefits
- Employee discounts
- Joining Bonus
- Vision insurance
### Working Environment
At Top Glove Corporation Berhad, we cultivate leaders who foster inclusivity and mentorship. Our environment is one of collaboration, where team members are encouraged to share knowledge and support each other's growth.
### Application Deadline
Interested candidates are encouraged to apply by **October 7, 2024**.
### Equal Opportunity Statement
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or any other characteristic protected by law.
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If you are a proactive individual with the right blend of skills and experience ready to take on this exciting opportunity, we would love to hear from you! Please submit your application with a resume and cover letter detailing your relevant experience and motivation for the role.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
