**Job Title: Client Service Manager - Work from Home**
**Company:** Malaysia Airports Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate
**Years of Experience:** 5
### **About Us:**
At Malaysia Airports Holdings Berhad, we are committed to creating exceptional airport experiences for our guests, and we strive to meet the evolving needs of our clients in the aviation industry. Our dynamic team operates in a fast-paced environment where innovation and collaboration are at the forefront of what we do.
### **Job Overview:**
We are seeking a highly motivated and experienced **Client Service Manager** to join our team on a part-time basis. As a Client Service Manager, you will be responsible for nurturing and managing client relationships, ensuring that all client needs are met with the highest level of service. The ideal candidate will demonstrate independence, a passion for client success, and possess strong project management skills while thriving in a rapidly evolving work setting.
### **Key Responsibilities:**
1. **Client Relationship Management:**
- Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues swiftly and effectively.
- Regularly check in with clients to assess satisfaction and gather feedback for continuous improvement.
2. **Project Management:**
- Develop and manage project plans to ensure all client initiatives are executed on time and within budget.
- Collaborate with cross-functional teams to implement client requirements, ensuring smooth project execution and delivery.
- Monitor project progress and provide regular updates to clients and internal stakeholders.
3. **Service Delivery:**
- Ensure that all client services are delivered according to company standards and client expectations.
- Identify areas for service improvement and implement changes proactively.
- Conduct regular training sessions for team members to enhance service delivery capabilities.
4. **Reporting and Analysis:**
- Prepare and present performance reports and client feedback data to senior management.
- Analyze client data to identify trends, opportunities for growth, and potential risks.
5. **Team Collaboration:**
- Foster a team-oriented environment where collaboration and communication thrive.
- Work closely with marketing, operations, and sales teams to align client needs with business objectives.
- Participate in team meetings to contribute thoughts on improving client service strategies.
### **Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** Minimum of 5 years of experience in client service or account management, preferably in the aviation or travel industry.
- **Personality Traits:**
- **Independent:** Proven ability to work effectively autonomously while managing competing priorities.
- **Passionate:** Genuine enthusiasm for client service and a commitment to helping clients achieve their goals.
- **Soft Skills:**
- Strong teamwork skills with the ability to collaborate effectively across departments.
- Excellent project management skills with a track record of delivering projects on time and within scope.
- Strong communication and interpersonal skills, with the ability to engage clients and team members professionally.
- **Technical Skills:**
- Proficiency in CRM software, MS Office Suite, and project management tools.
- Familiarity with data analysis and reporting tools.
### **Benefits:**
- Paid overtime for extra hours worked.
- Free food provided during working hours.
- Relocation allowance for candidates who may need to move to Johor Bahru.
### **Working Environment:**
- Be prepared to thrive in an energetic and rapidly evolving work setting where every day presents new challenges and opportunities for growth.
### **Application Process:**
Interested candidates should submit their resumes and cover letters by **October 10, 2024.**
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**Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer committed to inclusivity and diversity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We believe in creating a work environment that fosters respect and partnership for everyone.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
