**Job Title:** Client Service Manager - Work from Home
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 5
---
**Job Description:**
QSR Brands is seeking a dynamic and motivated Client Service Manager to join our team on a part-time basis. This remote role is perfect for a confident and energetic individual who is passionate about delivering exceptional client service and enhancing customer satisfaction. As a key member of our client services team, you will be responsible for managing client relationships, resolving issues, and ensuring our customers receive the highest level of service.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and maintain strong relationships with clients, serving as their primary point of contact.
- Understand client needs and preferences to tailor services and solutions accordingly.
- Conduct regular check-ins with clients to assess satisfaction levels and gather feedback.
2. **Problem Resolution:**
- Identify and resolve client issues promptly by employing effective problem-solving techniques.
- Collaborate with cross-functional teams to address client concerns and implement innovative solutions.
- Monitor recurring issues and suggest improvements to prevent future occurrences.
3. **Service Improvement:**
- Proactively seek opportunities to enhance existing client service processes and drive innovation.
- Gather and analyze client feedback to recommend service enhancements to management.
- Contribute to the development of service policies and standards that improve overall client experience.
4. **Reporting and Analysis:**
- Prepare regular reports on client service metrics, trends, and feedback for management review.
- Track client interactions and maintain accurate records in the CRM system.
5. **Collaboration:**
- Work closely with colleagues worldwide to share insights, best practices, and strategies to foster a global village mentality.
- Engage in team meetings and contribute to the overall goals of the client services department.
6. **Training and Development:**
- Assist in training new team members and sharing knowledge of client service best practices.
- Stay informed about industry trends and developments to enhance personal knowledge and skills.
**Requirements:**
- **Education and Experience:**
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Minimum of 5 years of experience in customer service, client relations, or account management.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Familiarity with remote communication tools (e.g., Zoom, Microsoft Teams) and project management systems.
- **Personality Traits:**
- Confident and self-motivated with a positive demeanor.
- Energetic and enthusiastic about engaging with clients and team members.
- **Soft Skills:**
- Strong problem-solving skills with the ability to think creatively.
- Demonstrated innovation in developing solutions to enhance the client experience.
- Excellent communication and interpersonal skills, capable of working with diverse teams and clients.
**Benefits:**
- Paid Time Off (PTO)
- Free accommodation (when applicable)
- Provision of company equipment necessary for remote work
**Working Environment:**
At QSR Brands, we pride ourselves on creating a collaborative and inclusive environment. As a work-from-home position, this role allows you to collaborate with colleagues worldwide, fostering a global village mentality where ideas and cultural insights can thrive.
**Application Deadline:**
To apply for the Client Service Manager position, please submit your application by ******** .
---
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to promoting equitable opportunities for all candidates regardless of race, gender, age, disability, sexual orientation, religion, or any other status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
