**Job Title:** Client Service Specialist
**Company:** Westports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
Westports Holdings Berhad is a leader in the port and logistics sector, dedicated to pioneering change and setting industry benchmarks. We are currently seeking a highly motivated **Client Service Specialist** to join our dynamic team in George Town, Penang. This part-time position is ideal for an energetic individual who thrives in a collaborative environment and has a passion for delivering exceptional customer service. You will be responsible for maintaining strong client relationships, managing projects, and ensuring that client needs are not only met but exceeded.
### Key Responsibilities:
- **Client Engagement:** Establish and maintain strong relationships with clients by understanding their needs and expectations. Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.
- **Service Coordination:** Collaborate with various internal departments to coordinate services and deliverables for clients, ensuring alignment with contractual agreements and service level agreements (SLAs).
- **Project Management:** Oversee multiple client projects simultaneously. Prepare project plans, timelines, and status reports. Proactively identify and mitigate risks to ensure successful project delivery.
- **Feedback Management:** Collect and analyze client feedback to identify areas for improvement in service delivery. Facilitate discussions with the client to resolve any issues and enhance their overall experience.
- **Reporting:** Develop comprehensive reports on client activities, feedback, and project status updates for senior management. Present insights and recommendations based on client metrics.
- **Training and Support:** Provide training and support to clients as needed on the utilization of our services and systems. Assist in the onboarding process for new clients.
- **Documentation:** Maintain accurate records of client interactions, feedback, and project documentation in the organization's database.
- **Continuous Improvement:** Stay updated on industry trends and best practices, contributing ideas that enhance service offerings and client experience.
### Requirements:
- **Experience:** Minimum of 3 years of experience in a client service or account management role, preferably within the logistics, shipping, or related industries.
- **Education:** Bachelor's degree in Business Administration, Marketing, Communications, or related field is preferred.
- **Personality Traits:** Must be resilient and energetic, able to handle challenges with a positive attitude and maintain enthusiasm in a fast-paced environment.
- **Soft Skills:**
- **Teamwork:** Strong ability to collaborate effectively with colleagues to achieve organizational goals.
- **Project Management:** Excellent organizational skills with a proven track record of managing multiple projects to successful completion.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in other languages is a plus.
- **Technical Skills:** Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with client management systems or CRM tools.
- **Problem-Solving Skills:** Strong analytical and critical thinking skills to address client issues and develop innovative solutions.
### Benefits:
- Visa sponsorship for qualified candidates
- Paid Time Off (PTO) to promote work-life balance
- Travel & spending expenses covered for business-related activities
### Working Environment:
At Westports Holdings Berhad, you will be part of an organization that encourages innovation and nurtures growth. We value diversity, teamwork, and a commitment to improving our industry standards. Join us in creating exceptional client experiences.
### Application Deadline:
Please submit your application by **October 6, 2024**.
### Equal Opportunity Statement:
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals and strive to maintain a workplace reflective of the diverse communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
