**Job Title:** Client Support Associate
**Company:** IOI Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description:
IOI Corporation Berhad is seeking a motivated and dynamic **Client Support Associate** to join our vibrant team in George Town, Penang. As a Client Support Associate, you will play a crucial role in delivering exceptional support to our diverse clientele. This position is ideal for individuals looking to kickstart their career in client relations while having the opportunity to work in a stimulating and joyful environment.
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### Responsibilities:
- **Client Interaction:** Serve as the first line of contact for clients, responding to inquiries via phone, email, and live chat in a prompt and professional manner.
- **Issue Resolution:** Identify, troubleshoot, and resolve client issues effectively; escalate complex queries to the appropriate team when needed.
- **Documentation:** Maintain accurate records of client interactions, inquiries, and feedback in our customer relationship management (CRM) system.
- **Collaboration:** Work closely with team members and other departments to ensure a cohesive approach to client satisfaction.
- **Feedback Collection:** Gather client feedback on products/services and relay information to management for continuous improvement.
- **Service Enhancement:** Proactively identify opportunities to enhance the client experience and present innovative solutions to the team.
- **Training and Development:** Participate in ongoing training sessions to stay updated on product knowledge and support best practices.
- **Planning and Organization:** Assist in planning and organizing client support processes and events to enhance client relationship management.
- **Reporting:** Generate reports on client support activities, trends, and areas for improvement to inform management decisions.
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### Requirements:
- **Education:** High school diploma or equivalent; higher education in communications, business, or related fields is a plus.
- **Experience:** No prior experience required; however, an enthusiasm for customer service and a willingness to learn is essential.
- **Adaptability:** Must demonstrate the ability to adapt to a fast-paced work environment and handle multiple tasks effectively.
- **Drive:** Have a driven personality with a strong desire to exceed client expectations and contribute to team goals.
- **Soft Skills:**
- **Planning:** Ability to organize and prioritize tasks efficiently to ensure timely responses to clients.
- **Innovation:** A creative mindset to think outside the box and develop innovative solutions for client challenges.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software preferred but not essential.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- **Interpersonal Skills:** Strong interpersonal skills to build rapport with clients and team members alike.
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### Benefits:
- **Travel Opportunities:** Potential for travel associated with client events and professional development workshops.
- **Visa Sponsorship:** Support for visa applications for eligible candidates.
- **Gym Membership:** Complimentary membership to a local gym to promote healthy living.
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### Working Environment:
At IOI Corporation Berhad, we foster a work environment that is positive, inclusive, and vibrant. We believe in injecting a sense of joy into our daily activities, encouraging creativity and collaboration among our team members. We value each employee's contributions and strive to create a supportive culture that empowers our associates to thrive and grow.
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**Deadline to Apply:** September 21, 2024
**Equal Opportunity Statement:** IOI Corporation Berhad is an equal opportunity employer and is committed to creating a diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, sexual orientation, gender identity, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
