**Job Title:** Client Support Associate - Remote Work
**Company:** Fraser & Neave Holdings Bhd
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description:**
Fraser & Neave Holdings Bhd is looking for a motivated and enthusiastic **Client Support Associate** to join our team in a part-time capacity. This position will involve working remotely and is ideal for candidates who are passionate about customer service and possess a resilient attitude towards challenges. As a Client Support Associate, you will play a key role in ensuring that our clients receive exceptional service, while also assisting in the enhancement of our client support processes.
### **Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for clients via email, chat, and phone.
- Address client inquiries and concerns promptly, ensuring a positive experience.
- Build and maintain strong relationships with clients through effective communication.
2. **Problem Resolution:**
- Identify and resolve client issues with a focus on providing accurate information and effective solutions.
- Document client interactions and outcomes in our Customer Relationship Management (CRM) system.
- Escalate complex issues to the appropriate department or management as needed.
3. **Product Knowledge:**
- Acquire a thorough understanding of our products and services to assist clients effectively.
- Stay updated on new product launches and changes in company policies.
4. **Feedback and Improvement:**
- Gather and analyze client feedback to enhance service quality and client satisfaction.
- Participate in brainstorming sessions to contribute creative ideas for improving client support processes.
5. **Collaboration:**
- Work closely with cross-functional teams, including marketing and sales, to ensure consistent client messaging and service delivery.
- Participate in regular team meetings to discuss trends, challenges, and strategies for improvement.
6. **Administrative Support:**
- Assist in maintaining client databases and ensure accurate record-keeping.
- Support the team with various administrative tasks as required.
### **Requirements:**
- **Education:** A Bachelor's degree or equivalent experience is preferred but not required.
- **Experience:** Minimum of 1 year in a customer support or similar role is required.
- **Technical Skills:** Proficiency in using CRM tools and general office software such as Microsoft Office Suite and Google Workspace.
- **Personality Traits:**
- **Passionate:** An enthusiasm for delivering excellent client service and a genuine interest in helping others.
- **Resilient:** An ability to remain calm and composed under pressure, managing stress while maintaining professionalism.
- **Soft Skills:**
- **Creativity:** The ability to think outside the box and develop innovative solutions to improve client support experiences.
- **Innovation:** A proactive mindset focused on continuous improvement and finding better ways to serve our clients.
### **Benefits:**
- **Travel Opportunities:** Gain exposure and experience through company-sponsored travel.
- **Profit Sharing:** Participate in a profit-sharing program as part of our commitment to employees' growth and rewards.
- **Paid Time Off (PTO):** Enjoy flexible paid time off to promote work-life balance.
### **Working Environment:**
Join a flexible working environment designed to adapt to change with speed and efficiency. At Fraser & Neave Holdings Bhd, we believe in empowering our employees to excel while promoting a supportive and dynamic culture.
### **Application Deadline:**
Please submit your application by **September 24, 2024**. We encourage all qualified individuals to apply and join a company that values diverse perspectives.
**Equal Opportunity Statement:**
Fraser & Neave Holdings Bhd is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, sexual orientation, age, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
