Client Support Associate - Work From Home

Job Description:

Proton Holdings Berhad is seeking a motivated and enthusiastic Client Support Associate to join our team on a part-time basis. This position offers the flexibility of working from home, allowing you to balance work with your personal life. As an Entry Level position, we welcome candidates with at least 1 year of experience in customer service or a related field.

Responsibilities:
- Provide exceptional customer support to clients via phone, email, and chat
- Assist clients with inquiries, issues, and requests in a timely and professional manner
- Build and maintain strong relationships with clients to ensure satisfaction and retention
- Collaborate with internal teams to address client needs and resolve any issues
- Identify opportunities for upselling and cross-selling products or services to clients
- Maintain accurate records of client interactions and transactions in the CRM system
- Stay up-to-date on product knowledge and industry trends to better assist clients
- Meet and exceed performance goals and targets set by the company

Requirements:
- Driven and confident personality traits
- Strong negotiation and creativity skills
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a team
- Proficient in using CRM systems and Microsoft Office Suite
- High school diploma or equivalent; college degree preferred

Benefits:
- Travel opportunities for training and conferences
- Profit sharing based on performance
- Travel and spending expenses covered by the company
- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:
Proton Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

If you are a motivated individual with a passion for providing excellent customer support, we encourage you to apply for the Client Support Associate position. The deadline to apply is September 6, 2024. Join our team and be part of a dynamic and growing company!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.