Job Description:
Perodua is seeking a part-time Customer Success Representative to join our team in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.
Responsibilities:
1. Build and maintain strong relationships with customers to ensure their satisfaction with Perodua products and services.
2. Provide timely and effective responses to customer inquiries, feedback, and complaints through various communication channels.
3. Collaborate with internal teams to address customer issues and improve overall customer experience.
4. Identify opportunities for upselling and cross-selling products and services to existing customers.
5. Analyze customer data and feedback to identify trends and make recommendations for improvements.
6. Assist in developing and implementing customer success strategies to drive customer retention and loyalty.
7. Keep accurate records of customer interactions and transactions in the CRM system.
8. Stay up-to-date on industry trends and best practices in customer success to continuously improve performance.
Requirements:
1. Adaptability and the ability to thrive in a fast-paced environment.
2. Strong work ethic and a commitment to delivering exceptional customer service.
3. Critical thinking skills to analyze complex situations and find effective solutions.
4. Creativity to develop innovative approaches to customer success.
5. Excellent communication and interpersonal skills.
6. Proficiency in Microsoft Office and CRM software.
7. Bachelor's degree in Business Administration or a related field is preferred.
Benefits:
1. Travel and spending expenses covered.
2. Life insurance and disability insurance.
3. Opportunities for professional development and growth within the company.
Working Environment:
At Perodua, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member's voice is heard and valued.
Deadline to Apply:
Interested candidates should submit their applications by September 6, 2024.
Equal Opportunity Statement:
Perodua is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
