Job Description:
Kossan Rubber Industries Berhad is seeking a dedicated and reliable Remote Customer Support Representative to join our team in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles.
Responsibilities:
1. Provide exceptional customer support via phone, email, and chat channels.
2. Resolve customer inquiries and issues in a timely and professional manner.
3. Assist customers with product information, order processing, and troubleshooting.
4. Collaborate with internal teams to ensure customer satisfaction and resolution.
5. Maintain accurate records of customer interactions and transactions.
6. Identify and escalate priority issues to the appropriate team members.
7. Continuously improve customer support processes and procedures.
Requirements:
1. 2+ years of experience in customer support or a related field.
2. Excellent communication skills, both written and verbal.
3. Strong problem-solving abilities and attention to detail.
4. Ability to work independently and as part of a team.
5. Creativity and cooperation in finding solutions for customers.
6. Proficiency in Microsoft Office and CRM software.
7. High school diploma or equivalent.
Personality Traits:
1. Dedicated to providing excellent customer service.
2. Reliable and able to meet deadlines consistently.
Soft Skills:
1. Creativity in finding solutions for customer inquiries.
2. Cooperation in working with team members to achieve common goals.
Benefits:
1. Visa sponsorship for eligible candidates.
2. Company-provided equipment for remote work.
3. Relocation allowance for candidates relocating to Johor Bahru.
Working Environment:
Join a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is committed to creating a positive and inclusive work environment where every team member can thrive.
Deadline to Apply:
Please submit your application by September 6, 2024.
Equal Opportunity Statement:
Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
