We are seeking a talented individual to join ourContact Centreteam atMarsh & McLennan Asia Business Services (MMABS) .
This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.
This is a hybrid role that has a requirement of working as per respective team's arrangement.
Key Responsibilities:
Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.
Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.
Provide quality customer service to clients over phone call, email, or portal navigation to resolve client's inquiries efficiently, including liaising with internal & external clients.
Provide customers with product and service information.
Identify and escalate priority issues and route calls to appropriate resources.
Complete call logs to ensure that day-to-day transactions performed are tracked accurately and in a timely manner.
Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met.
What you need to have:
A Bachelor's Degree in any field.
1-3 years experience in Contact Centre/Call Centre Environment.
Proficient in MS Office (Pivot Table, Excel Formulas, and Word).
Ability to understand, speak, read, and write English is required.
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
What makes you stand out:
Ability to understand and converse in Mandarin is an advantage.
Experience supporting shared service operations.
Strong analytical skills and detail-oriented to comprehend and summarize appropriate information.
Excellent coordination and listening skills and be able to ask probing questions to understand concerns.
Why join our team:
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.#J-18808-Ljbffr