**Job Title: Client Support Representative**
**Company: Sime Darby Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Job Description:**
Sime Darby Berhad, a leading multinational company, is seeking a motivated and reliable Client Support Representative to join our team in George Town, Penang, Malaysia. This part-time position is ideal for individuals who possess excellent communication skills and a passion for providing top-notch support to our clients. You will have the opportunity to work in a flexible environment that embraces change with speed and efficiency, ensuring we meet our client needs effectively.
**Key Responsibilities:**
1. **Client Engagement:**
- Serve as the primary point of contact for client inquiries, issues, and feedback via multiple channels including email, phone, and live chat.
- Develop and maintain strong relationships with clients, ensuring their satisfaction with our products/services.
2. **Issue Resolution:**
- Analyze client issues to provide accurate solutions in a timely fashion, escalating complex problems to appropriate teams when necessary.
- Document and track all client interactions, ensuring thorough records for quality assurance and future reference.
3. **Data Analysis:**
- Utilize analytical skills to assess client data and feedback, identifying trends and areas for improvement in both service and product offerings.
- Provide insights and reports based on data analysis to management for strategic decision-making.
4. **Presentation of Solutions:**
- Prepare presentations and reports that clearly communicate product features, benefits, and resolutions to clients, ensuring they understand and can effectively utilize our offerings.
- Conduct training sessions for clients on new products or updates, enhancing their experience and loyalty.
5. **Collaboration:**
- Work closely with sales, product, and technical teams to ensure seamless communication regarding client issues and solutions.
- Participate in regular team meetings to share insights, updates, and improvement suggestions.
6. **Continuous Improvement:**
- Seek opportunities for enhancing client support processes, contributing to the development of best practices and efficiency improvements.
- Stay updated with industry trends and company products to provide the most relevant support.
**Requirements:**
- **Experience:**
- A minimum of 3 years of experience in client support or a related field.
- Proven track record of providing exceptional customer service and support.
- **Education:**
- A degree in business, communications, or a related field is preferred but not mandatory; relevant experience may compensate.
- **Personality Traits:**
- Highly motivated and driven to succeed.
- Reliable and committed to delivering high-quality service.
- **Soft Skills:**
- Exceptional presentation skills with the ability to convey complex information clearly and succinctly.
- Strong analytical skills to assess client needs and evaluate service effectiveness.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Basic understanding of data analytics tools is a plus.
**Benefits:**
- Flexible remote work options that promote a healthy work-life balance.
- Parental leave to support family needs and responsibilities.
- A joining bonus to welcome you to the team.
**Working Environment:**
We pride ourselves on promoting a flexible working environment that quickly adapts to changes, ensuring our team is well-equipped to handle client needs and provide exceptional service. Collaboration, innovation, and continuous improvement are key to our success.
**How to Apply:**
Interested candidates are encouraged to submit their applications by September 20, 2024. Please include your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
**Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
