**Job Title:** Client Support Specialist - Work from Home
**Company:** UEM Sunrise Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
UEM Sunrise Berhad is seeking a dedicated and motivated Client Support Specialist to join our dynamic team. This position offers you the opportunity to work from the comfort of your home while making a meaningful impact on our clients' experiences. The ideal candidate should be resilient and confident, possessing excellent planning and project management skills. As a crucial member of our client support team, you will play a vital role in ensuring that our clients receive exceptional service and assistance.
### Key Responsibilities
- **Client Interaction:** Respond promptly and professionally to client inquiries via various communication channels (emails, phone calls, chat), ensuring a positive and engaging experience.
- **Issue Resolution:** Identify client issues and concerns, providing effective solutions in a timely manner. Collaborate with relevant teams to address and resolve complex problems efficiently.
- **Documentation and Reporting:** Maintain accurate records of client interactions, feedback, and service issues in our databases. Generate reports to analyze client feedback and service performance for continuous improvement.
- **Knowledge Base Management:** Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs and resources that empower clients to find solutions independently.
- **Client Onboarding:** Assist in the onboarding process for new clients by guiding them through initial setup steps and ensuring they understand our products and services.
- **Feedback Collection:** Gather and analyze client feedback to identify areas for improvement in our services and support processes. Present findings to management to help inform decision-making.
- **Collaboration:** Work collaboratively with other teams, including sales, marketing, and product development, to provide insights on client needs and improve overall client satisfaction.
- **Training and Development:** Participate in training sessions and stay updated on product knowledge, industry trends, and best practices for client support.
### Requirements
**Education and Experience:**
- High school diploma or equivalent; additional education (Associate's degree or higher) is a plus, but not required for entry-level applicants.
- No prior experience necessary; however, any exposure to customer service or client support roles is advantageous.
**Personality Traits:**
- **Resilient:** Able to handle challenging situations calmly and effectively while maintaining a positive attitude.
- **Confident:** Display confidence in your communication and problem-solving abilities, fostering trust with clients.
**Soft Skills:**
- **Planning:** Strong ability to plan and organize tasks systematically, ensuring timely completion of responsibilities.
- **Project Management:** Familiarity with project management principles to efficiently manage client inquiries and support requests.
**Technical Skills:**
- Basic computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software and customer support platforms is a plus but not required.
### Benefits
- Life insurance
- Disability insurance
- Retirement plan
### Working Environment
At UEM Sunrise Berhad, we foster a culture of transparency and open dialogue, ensuring effective communication at all levels. We believe that a supportive and engaging work environment is crucial for both personal and professional growth.
### Application Deadline
Please submit your application by September 24, 2024. We look forward to reviewing your application!
### Equal Opportunity Statement
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
