Job Description - Cluster Revenue Manager, Revenue Management Consolidated Center - Asia Pacific (APA0148L)
Work LocationsHilton - Area Office - Greater China and Mongolia
Unit S02, Floor 3, No. 4, Lane 255, Dong Yu Road
Pudong New District, Shanghai 9999
A Cluster Revenue Manager, Revenue Management Consolidated Center (RMCC) – Asia Pacific will maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels to deliver Hilton's mission relating to profit, people, customer and quality.
What will I be doing?
As the Cluster Revenue Manager, RMCC – APAC, you will be responsible for performing the following tasks to the highest standards:
Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting.
Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures.
Ensure effective information gathering and analysis is conducted in order to identify and maximize all possible opportunities and minimize any risks.
Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls.
Integrate with other functions to ensure we exceed customers', owners' and shareholders' expectations.
Key areas of Accountability
Profit:Ensure all best practices and standard operating procedures are followed to capitalize and maximize revenue potential and market share.
Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.
Quality:Follow best practice and standard operating procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.
Contribute ideas and suggestions to strive for constant improvement of operating procedures and new opportunities.
Customer:Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management's decisions and actions pertaining inventory and rate control, pricing and overbooking.
People:Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Managers as required to ensure all team members are provided with excellent training for revenue analysis and revenue management duties.
What are we looking for?
Bachelor's Degree or above
Practical work experience within hotel revenue management
Advanced Excel, PowerPoint and Word skills
Strong analytical skills and management skills such as leadership, organization, communication, planning and control
Sound functional knowledge of the day to day management and operation of a revenue management department
Commercial attitude and proactive sales approach
Able to set and maintain minimum standards
Able to analyze data and identify significant trends
Self-motivated and competitive
Able to work accurately and effectively under pressure
Good personal presentation
Warm personality and possess team spirit
Clear voice and well spoken, proficient in spoken and written English
Committed and career oriented
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.#J-18808-Ljbffr