About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
We are looking for an experienced Assistant Manager, Export to join our Centre of Excellence (CoE), in Penang, Malaysia. Lead with approachability. Inspire and build relationships. Evaluate our efficiencies and ways to improve. Drive success to new heights.
As an Assistant Manager, you will:
Consistently meet customer service standards and troubleshoot and resolve non-routine or complex issues / escalations. Support and engage team members to deliver team requirements by working together and communicating with oversea customers via telephone and email weekly or monthly. Prepare daily KPI report and monitor backlog of team members. Supervise and develop team through learning & development, coaching, feedback & reviews. Ensure all the process in line with Standard Operating Procedure. Train new staff of daily operation requirements for 1 month and to manage and schedule workforce during peak period. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn, then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.
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