**Job Title:** Contact Center Assistant - Remote Work
**Company:** Genting Group
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Genting Group is seeking a dedicated and enthusiastic Contact Center Assistant to join our team remotely. As a key member of our contact center, you will play an important role in providing exceptional customer service to our clients. This part-time position is ideal for individuals seeking to kick-start their career in customer service within a dynamic and supportive environment.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly and accurately to customer inquiries via phone, email, and chat, ensuring a positive and helpful experience.
- **Problem Resolution:** Identify and address customer issues effectively and efficiently, utilizing strong problem-solving skills to resolve complaints and provide suitable solutions.
- **Information Management:** Maintain up-to-date knowledge of our products, services, and promotions to provide accurate information and guidance to customers.
- **Documentation:** Document customer interactions and transactions in the company's CRM system, ensuring that all details are captured accurately for future reference.
- **Collaboration:** Work closely with team members and other departments to ensure cohesive customer service and support, sharing insights and recommendations to improve processes.
- **Feedback Handling:** Collect and analyze customer feedback, suggesting improvements or changes where necessary to enhance the customer experience.
- **Training and Development:** Participate in ongoing training and team meetings to stay informed about new products, services, and policies, fostering a culture of continuous learning and improvement.
**Requirements:**
- **Educational Background:** High school diploma or equivalent; relevant coursework in customer service or communication is a plus.
- **Experience:** Minimum 1 year of experience in a customer service or call center environment preferred.
- **Technical Skills:** Proficient with basic computer applications (Microsoft Office Suite) and comfortable learning new software and tools.
- **Personality Traits:**
- **Motivated:** Demonstrates enthusiasm and commitment to performing well in the role.
- **Resourceful:** Able to utilize available resources effectively and efficiently to address customer needs.
- **Soft Skills:**
- **Problem-Solving:** Capable of identifying issues and developing effective solutions while maintaining composure.
- **Creativity:** Thinks creatively about how to improve customer experiences and enhance efficiency within the contact center.
**Benefits:**
- Employee discounts on Genting Group offerings.
- Gym membership to promote health and well-being.
- Vision insurance to support eye health.
**Working Environment:**
At Genting Group, we prioritize creating a harmonious workplace where collaboration, respect, and teamwork are at the forefront. We encourage open communication and value every team member's contribution, striving for excellence together.
**Application Deadline:** October 7, 2024
**Equal Opportunity Statement:**
Genting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. We encourage all qualified candidates to apply and join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
