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"Ready to make a difference? As a Technical Support Specialist, you'll play a pivotal role in ensuring our clients achieve their goals." "Join our dynamic team of Technical Support Specialists and be part of a culture that values growth, collaboration, and delivering exceptional results for our clients."
About our Client | Location: Bayan Lepas or Georgetown 24/7 Rotational Shift | 5 days-Onsite Our client is a renowned global digital business services company, trusted for over four decades. They optimize performance and customer experiences for some of the world's top brands, delivering interactions that are simpler, faster, and safer. With over 500,000 employees worldwide, they operate in 170 markets and serve more than 300 languages and dialects. Their leadership and adaptability set high standards, continually striving to exceed expectations and provide exceptional service. Recognized as an industry leader, they are committed to acting responsibly and delivering extraordinary service you can depend on today and tomorrow.
Job Overview: The Technical Support Specialist (mandarin requirement) will be the primary contact for customers using the client's website shopping channel. You will respond to customer requests, manage concerns, and provide specific information based on inquiries received via inbound phone calls and email channels. This role is crucial in projecting a professional company image and ensuring customer satisfaction.
The Service Advisors (cantonese requirement) will provide customer service support to Client Customers' requests for information related to items including, but not limited to, post order support, delivery information, payment information, product pre-orders, product pre-screening calls (where applicable), and general Customer inquiries.
What we need from you: You have either Certificate/ SPM/ Diploma or Bachelor's Degree in any discipline. Must have B2 level English proficiency (reading, writing, speaking, and aural comprehension). Decent English Speaking capabilities. You are proficiency in speaking, reading, and writing in Mandarin (both Traditional/ Simplied chinese) Able to communicate clearly and effectively, both written and verbal in English AND Cantonese Work Experience (Nice to have): Minimum of 6 months of work experience in customer support / customer service representative in any industry, preferably in financial services. Fresh graduates are welcome, especially those with degrees in English with Communication, English for Professionals, Mass Communication, or related fields. A minimum 6-month call centre experience in Banking /Financial Services/ Fintech
and possess 6 months of Sales Experience If you are someone who has the following: You enjoy speaking to customers and have strong customer service orientation. You focused on customer results and solving solutions You are skilled in managing customer expectations You are a active listener You can handle queries and objections professionally You are passionate about communication and interaction with people over the phone or email You are agile and receptive to continuous feedback and capable of working in a fast-paced enviroment You are positive in attitude and a willingness to learn and go the extra mile for self-improvement. You have high emotional intelligence and the ability to stay calm under pressure If the above sound like you, please APPLY to this job position or drop an email to ******** today for a confidential conversation!
Our Talent Team will reach-out to you within next 24 hours .
Interested candidates please submit your application through Jobstore.com
