Customer Account Specialist (Japanese Speaking) – Full time, onsite, contract 1) Bachelor's degree/Diploma/ with 1 – 2 years of Customer Service Experience.
2) Manufacturing industry exposure/experience is preferred.
3) Mastery in BOTH English & Japanese (any other language is a plus)
4) SAP SD Module hands on working experience preferred.
5) Flexibility to any shift
6) Clerical and administrative skills, including data entry, advanced filing and document management
7) Proficient with standard word processing, spreadsheet, and presentation software packages
8) Understanding of order processes, systems configurations and documentation requirements
9) Ability to effectively communicate issues and request resolution from more senior staff.
10) Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request
12) Ability to maintain composure under stress, a sense of urgency when performing tasks, excellent organizational skills.
Tasks and Responsibilities: 1) Order Entry – 3 Business Units + Business Segments and / or Countries designated- Regional Scope (APAC)
2) Efficiently process Order Entry creation (SAP Open Text or SAP VA01). – all order types & customers: Standard orders; Sample Orders; EDI; Export; Consignment… full data completeness as a focus
Keep Customer Service colleagues – China & Southeast Asia Hub informed proactively in case of problems which would prevent execution / Momentive ability to Serve. Act as a single point of contact for all internal inquiries related to order entry. Analyze data from SAP; identify open issues and take action: customer master data / material master data. Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA. Position Summary: Acting as single point of contact to Internal APAC Customer Service Agents (Shanghai, Nantong, Kuala Lumpur, Thailand, etc. Located) for order entry management.
The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes:
– Sales Order creation in SAP/ Capturing all exceptions
– Accountable for document attachment into SAP order
– Enters and checks data for completeness (SAP processing)
– Proactively Identifies and solve incomplete information at Order Entry (customer Master Data, order holds cleansing Action plan)
-Frequent interaction with APAC Customer Service Hub (located in Shanghai, Nantong, Kuala Lumpur, Thailand, etc.): through telephonic, email and face-to-face communication
-Good knowledge of manufacturing Processes / Chemical industry: Procurement of raw materials, Logistics, Supply Chain Management …
– Proactive planning and completion of task assigned within great quality
– Strong Analytical and Problem-solving skills.
– I mplements changes and updates to Order to Cash process as directed.
Freelancing Malaysia@2024 Managed by Heyram Solutions ******** (PG0278884-P)
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