**Job Title:** Customer Care Assistant - Remote Work
**Company:** QSR Brands
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Company Overview:**
QSR Brands is a leading player in the food service industry, committed to providing excellent dining experiences through our vibrant brands. Our team fosters a culture of innovation, teamwork, and customer-centric service, ensuring we exceed customer expectations in every interaction.
**Job Summary:**
We are seeking a motivated and reliable Customer Care Assistant to join our dynamic team remotely. The ideal candidate will have at least 3 years of experience in customer service and demonstrate a passion for delivering outstanding customer satisfaction. As a key member of our customer care team, you will be pivotal in resolving customer queries and enhancing the overall customer experience.
**Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customers, addressing inquiries, complaints, and feedback via various communication channels including phone, email, and chat.
- **Issue Resolution:** Engage with customers to understand their needs and resolve issues promptly and effectively while maintaining a high level of professionalism.
- **Product Knowledge:** Maintain comprehensive knowledge of QSR Brands' products and services to provide accurate information and support to customers.
- **Documentation:** Accurately document all customer interactions and transactions in our Customer Relationship Management (CRM) system, ensuring data integrity and confidentiality.
- **Feedback Analysis:** Collect and analyze customer feedback, identifying trends and areas for improvement to help enhance overall service delivery.
- **Collaborative Support:** Work closely with other departments, such as Operations and Product Development, to align customer needs with business goals and strategies.
- **Continuous Improvement:** Participate in training and development sessions to continually elevate service quality and personal skillset.
- **Performance Metrics:** Meet or exceed established performance metrics, including response times, customer satisfaction scores, and issue resolution rates.
- **Brand Advocacy:** Promote the QSR Brands' ethos and values in every customer interaction, fostering strong customer relationships and brand loyalty.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in customer service or related field.
- **Education:** A high school diploma is required; a degree in a related field is a plus.
- **Technical Skills:** Proficient in using CRM software and Microsoft Office Suite. Familiarity with remote working tools is a plus.
- **Personality Traits:**
- Driven: A self-starter who is goal-oriented and committed to achieving excellence in every task.
- Reliable: Punctual and dependable, with a strong work ethic and the ability to handle multiple tasks.
- **Soft Skills:**
- Emotional Intelligence: Ability to empathize with customers and understand their emotions, leading to improved interactions.
- Presentation Skills: Strong verbal and written communication skills, including the ability to present information clearly and effectively.
**Benefits:**
- **Profit Sharing:** Eligible for a profit-sharing program that rewards performance.
- **Relocation Allowance:** Provide support for employees who wish to relocate for work.
- **Employee Discounts:** Enjoy discounts on products and services offered by QSR Brands.
**Working Environment:**
Join a supportive remote work environment where exceeding customer expectations is not just a target but a core value. We encourage a culture of open communication and collaboration, focused on delivering delight through exceptional service.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are passionate about customer service and are looking to make a difference within a growing organization, we invite you to apply for the position of Customer Care Assistant.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
