Customer Care Executive (Property Handover)Ensure purchasers' satisfaction, attend and investigate any complaints on maintenance and services.
Organise, coordinate and manage all delivery of vacant possession initiatives to purchasers, including joint inspection with purchasers and project department.
Responsible and liaise with contractors for any maintenance or renovation works and repairs to ensure compliance to agreement, quality standards, cost and timeline as well as adhere to company policies and procedures.
Assist in defects submission by purchasers.
Implement efficient follow-up on completion of rectification work with the objective to deliver excellent service standards.
To serve as liaison with architects, consultants, contractors and project team on facility construction and post construction.
Ensure the building and its surrounding area are clean and well maintained.
Positively represent the company in all interactions and promote a positive impression to purchasers and attend enquiries courteously.
Ensure purchasers' files and records are maintained and kept in order for easy follow up and reference.
Able to maintain strict confidentiality and interact professionally with all levels of management and staff, and purchasers.
Able to work under pressure and deliver assignments within the committed deadline.
Requirements
Candidate must possess at least a Diploma / Degree in Property Management / Building Service / Public Relations / Mass Communication or equivalent.
Required language(s): English, Bahasa Malaysia.
Speaking and understanding Mandarin would be an added advantage as to deal with Mandarin speaking buyers / owners.
At least 1 year(s) of working experience in the related field is required for this position.
Good knowledge of property management standard operating procedures.
Working experience in property management company is an added advantage.
Quick learner, well organized, meticulous, reliable, disciplined and able to work independently.
Good communication and interpersonal skills, pleasant and presentable.#J-18808-Ljbffr