Full time
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
ResponsibilityMaintaining a positive, empathetic, and professional attitude toward customers always.
Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
Train customers on how to derive the most value from our Software-as-a-Service platform.
Ensure customer satisfaction and provide professional customer support.
Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
Responding promptly to customer inquiries and communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Identify opportunities to sell additional services and or Cartrack software applications to clients.
Compile daily efficiency and productivity reports.
RequirementsDiploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
Experience in customer service.
Tech-savvy and computer literate.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Team player with a high level of energy and able to work independently.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Care Consultant?
Do you have customer service experience?
Have you worked in a call centre before?
Cartrack is a leading global provider of fleet management solutions with a focus on technology development to increase productivity and safety. Cartrack already has an extensive footprint in Africa, Europe, Asia, and the Middle East. With an active subscriber base of more than 1 million, Cartrack ranks among the 10 largest telematics companies globally.#J-18808-Ljbffr