**Job Title:** Customer Care Officer
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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**Job Description:**
Digi.Com Berhad is seeking a dedicated and enthusiastic **Customer Care Officer** to join our vibrant team in George Town, Penang. This part-time role is perfect for individuals with a passion for customer service and a desire to help our clients navigate their telecommunications needs. As a Customer Care Officer, you will play a crucial role in fostering positive relationships with our customers while providing exceptional support and service.
**Key Responsibilities:**
- **Customer Support:** Respond promptly to customer inquiries via various channels (phone, email, chat) with professionalism and empathy. Provide solutions to customer issues while ensuring a positive experience.
- **Issue Resolution:** Identify and resolve customer issues related to products and services, ensuring a high level of customer satisfaction. Escalate unresolved issues to senior management or appropriate departments as needed.
- **Customer Engagement:** Proactively engage with customers to understand their needs better and inform them of new products, services, and promotions that may benefit them.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and reports for quality assurance and process improvement.
- **Collaboration:** Work closely with team members and other departments to create a seamless customer experience and drive strategic initiatives that enhance service delivery.
- **Feedback Utilization:** Gather customer feedback and insights to inform product development and service enhancements, contributing to a customer-centric approach in all business strategies.
- **Training and Development:** Participate in training sessions to stay updated on new products, services, and customer service best practices.
- **Sustainable Practices:** Uphold and promote the company's commitment to environmental responsibility and sustainable practices in day-to-day operations.
**Requirements:**
- **Educational Background:** Minimum of a high school diploma; higher education or certifications in customer service or related fields will be an advantage.
- **Experience:** A minimum of 3 years of relevant experience in customer service or customer care roles, preferably in the telecommunications or technology industry.
- **Technical Proficiency:** Familiarity with CRM software, Microsoft Office Suite, and other relevant tools to assist in customer interactions and documentation.
- **Personality Traits:**
- **Resilient:** Ability to remain calm and effective in high-pressure situations and maintain a positive demeanor.
- **Adaptable:** Openness to change and flexibility to accommodate varying customer needs and company policies.
- **Soft Skills:**
- **People Management:** Strong interpersonal skills to effectively communicate and build rapport with customers and team members.
- **Strategic Planning:** Capability to think critically and strategically about customer interaction and service delivery, proposing improvements as necessary.
- **Language Skills:** Proficiency in English and Malay is essential. Additional languages will be considered a plus.
**Benefits:**
- Company equipment provided to facilitate remote or flexible working arrangements.
- Profit-sharing opportunities that recognize and reward contributions to the success of the team and company.
- A joining bonus to welcome you to our team and help you get started on the right foot.
**Working Environment:**
Digi.Com Berhad is committed to fostering a work environment that prioritizes sustainability and environmental responsibility. Join us in our mission to operate with eco-friendly practices while serving our customers with integrity and excellence.
**Application Deadline:** October 2, 2024
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**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
