**Job Title: Customer Care Officer - Remote Work**
**Company: Hartalega Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: ******** **
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### Job Description
Hartalega Holdings Berhad, a leading manufacturer in the rubber glove industry, is seeking a highly motivated and enthusiastic **Customer Care Officer** to join our dynamic team on a remote basis. As a Customer Care Officer, you will be the voice of our company, ensuring the highest level of customer satisfaction while fostering strong relationships with our clients. This part-time position offers flexibility, and you will play a vital role in enhancing our customer experience.
### Key Responsibilities
- **Customer Support**: Provide exceptional support to customers via phone, email, and chat, addressing inquiries promptly and effectively.
- **Problem Solving**: Analyze customer issues or requests and provide appropriate solutions or escalate concerns to the relevant departments when necessary.
- **Product Knowledge**: Maintain an in-depth understanding of Hartalega's product offerings and services to provide accurate information and recommendations to customers.
- **Feedback Management**: Gather, analyze, and summarize customer feedback to identify trends and areas for improvement, and communicate findings to management.
- **Documentation**: Maintain accurate records of customer interactions and transactions in our CRM system, ensuring data integrity and confidentiality.
- **Collaboration**: Work closely with the sales, marketing, and logistics teams to deliver cohesive solutions and ensure customer expectations are met.
- **Training**: Assist in the development and implementation of training materials and customer service protocols to enhance team performance and customer satisfaction.
- **Quality Assurance**: Participate in regular quality reviews to ensure standards of service are upheld and continuously improved.
- **Metrics Tracking**: Monitor performance metrics related to customer service and support, identifying areas for personal development and improvement.
- **Continuous Learning**: Engage in regular training and development opportunities to stay current with industry trends and strengthen customer engagement strategies.
### Requirements
- **Experience**: Minimum of 2 years in customer service or support roles, preferably in the manufacturing or industrial sector.
- **Education**: A bachelor's degree in Business Administration or a related field is preferred but not mandatory.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- **Personality Traits**:
- **Driven**: A strong desire to achieve results, enhance customer experiences, and contribute positively to the team.
- **Resilient**: The ability to handle challenging situations and adapt to changing demands while maintaining a positive attitude.
- **Soft Skills**:
- **Analytical Skills**: Ability to evaluate customer feedback, identify trends, and formulate actionable insights.
- **Attention to Detail**: Ensuring accuracy in customer interactions and documentation.
### Benefits
- **Company Equipment**: Provision of necessary tools and technology for remote work to ensure you are equipped for success.
- **Travel & Spending Expenses**: Reimbursement for business-related travel and certain work expenses.
- **Profit Sharing**: Eligible for a share in company profits, reinforcing our team-oriented culture and commitment to success.
### Working Environment
At Hartalega, we strive to cultivate a vibrant and joyful work environment, even from a distance. Our remote work culture emphasizes collaboration, positivity, and personal well-being. We are dedicated to celebrating individual and collective achievements while ensuring our employees feel valued and motivated.
### Equal Opportunity Statement
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage all qualified candidates to apply and be a part of our journey!
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If you are a resilient and driven individual with a passion for customer care and a dedication to excellence, we encourage you to apply for the Customer Care Officer position at Hartalega Holdings Berhad. Join us in making a difference and providing outstanding service to our valued customers!
**Apply by: ******** **How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
