**Job Title: Customer Care Representative - Remote Work**
**Company:** Kuala Lumpur Kepong Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description:
Kuala Lumpur Kepong Berhad is seeking a motivated and dedicated **Customer Care Representative** to join our customer support team in a part-time capacity. This remote position is ideal for individuals with a passion for delivering exceptional customer service, who thrive in a dynamic environment, and who are eager to contribute to our mission of exceeding customer expectations. As a key member of our team, you will be responsible for ensuring delightful experiences for our customers by effectively addressing their inquiries, resolving issues, and fostering lasting relationships.
### Key Responsibilities:
- **Customer Support:** Provide outstanding support to customers through various channels, including phone, email, and chat. Respond to customer inquiries promptly and professionally, ensuring their questions are answered comprehensively.
- **Issue Resolution:** Identify and resolve customer issues by actively listening to their concerns and providing appropriate solutions. Maintain a calm and confident demeanor during challenging interactions to ensure customer satisfaction.
- **Research and Information Gathering:** Conduct thorough research to provide accurate and relevant information to customers. Utilize available resources, including product manuals, online databases, and internal documents, to assist customers effectively.
- **Collaboration:** Work closely with other team members and departments to ensure seamless customer experiences. Share customer feedback and insights with relevant teams to drive improvements in products and services.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and resolutions. Update internal systems promptly to ensure all customer information is current and accessible.
- **Feedback Loop:** Actively seek out customer feedback and report insights to management. Use feedback to identify trends in customer needs and preferences to contribute to ongoing service improvement.
- **Training Participation:** Participate in training and professional development opportunities to enhance customer care skills and stay updated on product offerings and service procedures.
- **Performance Goals:** Strive to meet or exceed individual and team performance targets, including response times, customer satisfaction scores, and resolution rates.
### Requirements:
- **Experience:** 4 years of experience in customer support or a related field, with a proven track record of effectively managing customer relationships.
- **Personality Traits:**
- **Confident:** Possess a self-assured demeanor, able to engage customers and provide solutions with certainty.
- **Adaptable:** Easily adjust to changing situations, customer needs, and evolving product/service offerings.
- **Soft Skills:**
- **Research Skills:** Ability to conduct in-depth research and utilize various resources to provide comprehensive information to customers.
- **Teamwork:** Strong collaborative skills to work effectively within a team and across departments to enhance customer experiences.
- **Technical Skills:** Proficiency in using customer relationship management (CRM) software, Microsoft Office Suite, and other relevant tools. Familiarity with digital communication platforms is a plus.
### Benefits:
- Comprehensive training and professional development opportunities to enhance your skills.
- Coverage for reasonable travel and spending expenses relevant to the role.
- A joining bonus upon successful onboarding and completion of training.
### Working Environment:
At Kuala Lumpur Kepong Berhad, our focus is on exceeding customer expectations and delivering delight. We foster a remote work environment that encourages collaboration, communication, and continuous improvement. Our team is dedicated to creating positive customer experiences and contributing to the overall success of our brand.
### Application Deadline:
Please submit your application by **September 24, 2024**.
### Equal Opportunity Statement:
Kuala Lumpur Kepong Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
