**Job Title: Customer Care Representative - Work from Home**
**Company: Nestlé Malaysia**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
Nestlé Malaysia is seeking a motivated and enthusiastic Customer Care Representative to join our dynamic team in a work-from-home position. This role offers an exciting opportunity for individuals at the entry-level who are looking to kickstart their careers in customer service. The ideal candidate is confident, energetic, and ready to contribute to creating memorable customer experiences.
**Key Responsibilities:**
- **Customer Interaction:** Manage and respond promptly to customer inquiries via phone, email, and social media platforms. Provide accurate information regarding Nestlé products and services.
- **Issue Resolution:** Identify, investigate, and resolve customer issues or complaints in a timely and effective manner. Escalate complex inquiries to the appropriate departments when necessary.
- **Order Processing:** Assist customers with order placements, modifications, cancellations, and delivery inquiries. Ensure all customer data is accurately recorded in the system.
- **Product Knowledge:** Stay up-to-date with Nestlé's product offerings, promotions, and company policies to provide accurate information to customers.
- **Customer Relationship Management:** Build and maintain long-term relationships with customers by demonstrating excellent interpersonal skills and a customer-first attitude.
- **Data Entry and Reporting:** Maintain accurate records of customer interactions, transactions, comments, and complaints. Participate in reporting trends and insights for continuous improvement.
- **Collaboration:** Work closely with team members and cross-functional departments to deliver solutions and enhance the overall customer experience.
- **Feedback:** Gather customer feedback and report insights to management for product and service improvement initiatives.
- **Continuous Learning:** Participate in training and development programs to enhance product knowledge, communication skills, and customer service techniques.
**Requirements:**
- **Education:** Minimum High School diploma or equivalent. A Bachelor's degree or coursework in a related field is preferred.
- **Experience:** At least 1 year of experience in a customer service role or related field is required. Experience in the consumer goods industry is a plus.
- **Personality Traits:**
- Confident: Ability to communicate clearly and persuasively, with the confidence to handle diverse customer interactions effectively.
- Energetic: A proactive and enthusiastic approach that positively engages customers and team members.
- **Soft Skills:**
- Leadership: Demonstrated ability to take initiative and guide peers in collaborative settings.
- People Management: Strong interpersonal skills to effectively interact with customers, influencing and inspiring them to a positive resolution.
- **Technical Skills:** Proficiency in using customer service software, Microsoft Office Suite, and other communication tools. Familiarity with social media platforms is an advantage.
- **Other Qualifications:** Ability to work independently in a home office environment, excellent time management skills, and a reliable internet connection.
**Benefits:**
- Visa sponsorship for qualified candidates.
- Paid sick leave to ensure your well-being.
- Retirement plan to help secure your future.
**Working Environment:**
Join a high-energy workplace focused on achieving success and delivering impactful results. We foster a culture of continuous improvement, teamwork, and open communication.
**Deadline to Apply:**
Applications will be accepted until **September 24, 2024**.
**Equal Opportunity Statement:**
Nestlé Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
If you're ready to take your career to new heights while making a positive impact on customer experience, we'd love to hear from you! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
