Customer Care Senior Executive | Jb | Mandarin

Job Title: Customer Care Senior Executive (Mandarin) [Johor] Schedule: Mondays - Fridays - 9.00am -6.00pm Basic Salary: RM3500 - RM5000 Job Responsibility: Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs) Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
Using the in-house system to update all key collections, defects tracking, etc.
Preparing management report.
Attending meetings with Project Team, Contractors, etc.
Preparation of correspondence.
Answering customers correspondences through email, social media, and by phone.
Ensuring the processing of orders.
Job Requirements: Diploma / Bachelor's degree in relevant field, such as business administration.
At least 5 years, or above of customer service experience in Developer industry would be advantageous.
Customer-First with a can-do attitude.
Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding.
Focus on details.
Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude.
Strong in analytical and problem-solving skills, leadership skills.
organizational skills, negotiating skills, decision making.
Able to work in a fast-paced environment and handle pressure well.
Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.
Build a positive team environment.
Motivate, and if necessary discipline the workforce.
Additional Requirements: Work committed and dedicated.
Well time management.
Able to handle task independently.
Being well-versed in English, Bahasa Malaysia, Mandarin, and additional languages would be advantageous.
Experience in Sales Admin / Credit Control in similar field is preferred.
Apply now or contact the below to know more: Email: ****** WhatsApp/Telegram : 011-11968783