Customer Care Specialist

Customer Care Specialist
Posting Date:25 Oct 2024 |Close Date:23 Jan 2025
Client Background:
IT software company.
Industry:IT
Location:Plaza Ativo Damansara
Headcount:1
Tenure:Permanent
Remuneration:
- Basic salary
- Other company benefits
Responsibilities:
Update account maintenance and assist to ensure subscription benefit customer care.
Assist to get feedback on the Customer Satisfaction Score Tracking.
Ensure customers are aware of the subscription renewal period timeline.
Follow up with customer subscription renewal status.
Support customer inquiries or concerns directly to ensure the matters are addressed.
Act as a representative to vendors on our forecast updates.
Update CRM Assets Management.
Assist in updating the monthly and quarterly reports to respective persons and management.
Perform any ad-hoc assignments as required by the management.
Who are we looking for in this role:
Diploma or higher education in any area.
Well-spoken in English.
Empathy and problem-solving skills.
Energetic when communicating.
Fresh graduates are encouraged to apply.
If you are interested in the position, kindly apply directly online by clicking on the "Apply" button, or apply through our websitehttps://eps.my/jobseekers/ .
Thank you.
Sub Specialization:Others; Any
Type of Employment:Permanent
Minimum Experience:Fresher
Work Location:Kuala Lumpur#J-18808-Ljbffr