**Job Title:** Customer Care Specialist
**Company:** Axiata Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
### Job Description:
Axiata Group Berhad is seeking a Customer Care Specialist to join our dynamic team in George Town, Penang. This part-time position is designed for an individual who is passionate about delivering exceptional customer service and possesses the ability to resolve customer inquiries and concerns with professionalism and empathy.
As a Customer Care Specialist, you will play a vital role in enhancing the customer experience, understanding their needs, and providing effective solutions. You will collaborate with cross-functional teams to ensure that our customers receive top-notch support while fostering a spirit of exploration and innovation.
### Key Responsibilities:
- **Customer Support:**
- Serve as a primary point of contact for customer inquiries, complaints, and support requests via phone, email, and live chat.
- Actively listen to customers to fully understand their needs and concerns, ensuring that all interactions reflect Axiata's core values of customer centricity.
- Resolve customer issues efficiently and effectively, providing accurate information about products and services.
- **Data Management:**
- Maintain detailed records of customer interactions, feedback, and resolutions in the company's customer relationship management (CRM) system.
- Monitor and analyze customer data to identify trends and provide insights for improving customer care strategies.
- **Collaboration:**
- Work closely with the sales, marketing, and product teams to relay customer feedback and contribute to the improvement of service offerings.
- Participate in team meetings and contribute ideas aimed at enhancing the customer experience and achieving team objectives.
- **Continuous Improvement:**
- Stay updated on Axiata's products and services to provide knowledgeable support to customers.
- Engage in regular training and professional development opportunities to continuously enhance skills and knowledge related to customer care.
- **Customer Engagement:**
- Proactively engage with customers to gather feedback and develop relationships that encourage brand loyalty.
- Assist in the execution of customer retention strategies to reduce churn and improve satisfaction.
- **Quality Assurance:**
- Ensure adherence to company policies and procedures while handling customer issues.
- Participate in self-review and peer review processes to maintain high standards of customer service.
### Requirements:
#### Experience:
- Minimum of 2 years of experience in customer service or a related field.
- Previous experience in a call center or customer support role is preferred.
#### Personality Traits:
- **Reliable**: Dependable and responsible, able to consistently meet deadlines and commitments.
- **Hardworking**: Demonstrates initiative and a strong work ethic; willing to go the extra mile to assist customers.
#### Soft Skills:
- **Planning**: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- **Leadership**: Capable of guiding and assisting team members, fostering a collaborative work atmosphere.
#### Technical Skills:
- Proficiency in using CRM software and call center technology.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
#### Education:
- A degree or equivalent experience in a relevant field is preferred but not mandatory.
### Benefits:
- Comprehensive training and professional development opportunities to enhance skill sets and career growth.
- Dental insurance for eligible employees.
- Paid Time Off (PTO) to promote work-life balance.
### Working Environment:
At Axiata Group Berhad, we encourage a spirit of exploration and taking calculated risks for growth. We foster an inclusive atmosphere where every team member is valued, respected, and engaged in the process of improvement.
### Application Deadline:
- Interested candidates are encouraged to apply by ***September 28, 2024.***
### Equal Opportunity Statement:
Axiata Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a motivated individual who thrives in a customer-oriented environment and enjoys working collaboratively to enhance customer satisfaction, we encourage you to apply for the Customer Care Specialist position. Join us at Axiata Group Berhad and make a difference in the lives of our customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
