**Job Title: Customer Care Specialist**
**Company: UMW Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
**Overview:**
UMW Holdings Berhad is seeking a dedicated and proactive Customer Care Specialist to join our team in George Town, Penang. This part-time position is ideal for candidates with a minimum of 4 years of experience in customer service, looking to further their career while contributing to a dynamic team environment. The ideal candidate will demonstrate independence and confidence, with exceptional soft skills in negotiation and planning.
**Key Responsibilities:**
- **Customer Support:** Provide excellent customer service by responding promptly to customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.
- **Issue Resolution:** Identify and resolve customer issues efficiently, leveraging problem-solving skills to enhance the customer experience.
- **Relationship Management:** Build and maintain strong relationships with clients and partners, ensuring open communication and prompt issue resolution.
- **Documentation & Reporting:** Maintain accurate records of customer interactions, transactions, and feedback to improve service processes and report trends to management.
- **Product Knowledge:** Stay updated on UMW Holdings Berhad's products and services to effectively assist customers and provide informed recommendations.
- **Negotiation:** Utilize negotiation skills to address customer concerns, handle refunds or exchanges, and improve retention rates.
- **Planning & Strategy:** Collaborate with team members to develop and implement effective customer care strategies, contributing to process improvements and customer satisfaction initiatives.
- **Feedback Loop:** Gather customer feedback and provide insights to management for service enhancement and product development.
- **Training & Support:** Assist in training new customer care team members and share knowledge of best practices.
- **Flexibility:** Be prepared to adapt to changing customer needs and business objectives, providing coverage during peak times as needed.
**Requirements:**
- Minimum of 4 years of relevant experience in customer service or a similar role.
- Strong interpersonal and communication skills, with a confident demeanor in client interactions.
- Proficient in negotiation techniques to effectively resolve conflicts and retain customers.
- Excellent planning and organizational skills for managing customer cases and improving processes.
- Ability to work both independently and collaboratively within a team environment, fostering strong relationships with colleagues and clients.
- Familiarity with customer relationship management (CRM) software and other relevant tools.
- A high degree of adaptability and flexibility to meet the demands of a part-time work schedule.
- Problem-solving mindset with a focus on achieving positive outcomes for customers.
**Benefits:**
- Gym membership to promote health and wellness.
- Dental insurance to ensure comprehensive health care coverage.
- Flexibility for remote work opportunities to maintain a healthy work-life balance.
**Working Environment:**
At UMW Holdings Berhad, we believe in fostering a collaborative atmosphere where strong relationships with colleagues, clients, and partners are built. Our team values openness, respect, and a commitment to professional growth and development.
**Equal Opportunity Statement:**
UMW Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and beliefs.
If you're a motivated individual looking to take on a rewarding role in customer care, we encourage you to apply by the deadline of September 24, 2024. Join us in making a difference at UMW Holdings Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
