**Job Title:** Customer Care Specialist
**Company:** British American Tobacco Malaysia
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
British American Tobacco Malaysia is seeking a motivated and dynamic Customer Care Specialist to join our team in George Town, Penang. As a part-time entry-level position, this role is ideal for individuals who are passionate about delivering exceptional customer service and are eager to grow within the vibrant environment of a global leader in the tobacco industry.
Our ideal candidate embodies resilience and adaptability, capable of thriving in a fast-paced atmosphere that embraces change. You will play a pivotal role in ensuring our customers receive the best possible support and service while building lasting relationships with them.
**Key Responsibilities:**
- **Customer Support:** Provide timely and accurate information to customers regarding products, services, and company inquiries via phone, email, and chat. Ensure all customer interactions are handled professionally and empathetically.
- **Issue Resolution:** Actively listen to customer concerns and resolve issues effectively; identify patterns in customer feedback and escalate complex cases to senior team members or management as necessary.
- **Data Management:** Maintain organized records of all interactions and transactions with customers using the company's platforms and system; ensure customer information is up to date and accurate.
- **Feedback Collection:** Gather and report customer feedback to help improve products and services; collaborate with internal teams to relay insights that contribute to customer satisfaction.
- **Cross-Functional Collaboration:** Work closely with other departments such as Sales and Marketing to align customer service efforts with company initiatives and objectives.
- **Training and Development:** Participate in training sessions to enhance your product knowledge and customer service skills. Stay informed about industry updates and best practices in customer care.
- **Project Participation:** Assist in customer service projects or initiatives that enhance operational efficiency and customer engagement. Contribute innovative ideas for improving customer experience.
- **Diversity Promotion:** Promote an inclusive environment in customer interactions, ensuring that all customers feel valued and respected, regardless of background.
**Qualifications:**
- **Education:** A minimum of a high school diploma; an associate degree or relevant certifications is a plus.
- **Experience:** At least 1 year of experience in a customer service role or related field; experience in a fast-paced environment preferred.
- **Skills:**
- **Technical Skills:** Proficient in using customer relationship management (CRM) systems and other relevant software. Familiarity with basic computer applications (Microsoft Office Suite, etc.) is essential.
- **Soft Skills:** Strong people management and project management skills. Excellent verbal and written communication skills.
- **Personality Traits:** Resilient and adaptable; able to handle pressure and changing demands with a positive outlook.
**Benefits:**
- **Retirement Plan:** Access to a company-sponsored retirement plan to help you secure your financial future.
- **Joining Bonus:** A competitive joining bonus for successful candidates.
- **Company Equipment:** Provision of necessary equipment and tools to perform your duties effectively.
**Working Environment:**
Flourish in a culture that embraces change and responds resiliently, as we value adaptability and innovation in our workforce. Our team fosters collaboration, growth, and inclusivity, ensuring each member feels engaged and empowered.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
British American Tobacco Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and are dedicated to ensuring that our recruitment processes are fair and equitable.
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If you are passionate about delivering great customer experiences and thrive in a challenging yet rewarding environment, we invite you to apply for the Customer Care Specialist position at British American Tobacco Malaysia!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
