Customer Engagement Representative

Responsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other issues related to the company's products.
Exceeding customers' expectations in terms of customer service and providing accurate information.
Working in a team to achieve the required KPI elements and SLA.
Requirements:Candidate must possess at least a SPM.
Required language(s): English (ability to converse in Mandarin will be an added advantage).
Minimum 1 year of working experience in the service industry is preferred; fresh graduates who are interested in starting their career in a call center are also encouraged to apply – Full Training Provided.
Applicant must be willing to work on rotational shifts.
Each shift consists of 9 working hours, inclusive of 1 hour for lunch.
Applicant must be willing to work in Ara Damansara, Selangor.
Benefits:6 working days in a week.
EPF & SOCSO.
Sick leave.
Annual leave.
Quarterly staff recognition and appreciation.#J-18808-Ljbffr