CUSTOMER EXPERIENCE EXECUTIVE(Trading & IT Industry)
Job Responsibility
Acting as a first point of contact: dealing with correspondence and phone calls.
Ensuring the day-to-day operations of IT Service Helpdesk & Customer Services.
Providing customer service to brokers, service information, resolving problems, and attending to enquiries.
Routinely examining and monitoring for defects / downtimes.
Coordinating with other departments to resolve customer complaints and fulfill their requests.
Taking down requests received for activation/deactivation of any service from clients and forwarding them to the team handling this activity.
Understanding of the trading and IT industry, including knowledge of financial and trading markets.
Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.
Strong communication skills , both verbal and written, to effectively interact with customers and colleagues.
Ability to empathize with customers' needs and provide solutions that meet their requirements.
Problem-solving skills to address customer issues efficiently and effectively.
Job Requirements
Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance.
Fresh graduates are welcome to apply!
Experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
Able to multi-task efficiently and remain calm under stress.
Good communication and customer service skills, with the ability to work in a collaborative team.
Knowledge in securities and trading or finance is preferred.
Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
Proficient in English; ability to speak in Bahasa Malaysia and Mandarin would be beneficial.
Summary of role requirements:
Flexible hours available
2-3 years of relevant work experience required for this role
Working rights required for this role
Expected salary: RM3,000 - RM4,000 per month#J-18808-Ljbffr