RESPONSIBILITIES: -Provide outstanding support to customers via phone, email, and addressing inquiries about swimming pool products, services, and maintenance.
-Maintain a deep understanding of our swimming pool offerings, including equipment, maintenance supplies, and installation services, to provide accurate information to customers.
-Assist customers with placing orders, and processing returns or exchanges efficiently.
-Handle customer complaints and issues promptly and professionally, ensuring a positive resolution and follow-up.
-Gather customer feedback and insights to help improve products and services, sharing this information with relevant teams.
-Work closely with the sales, technical support, and installation teams to ensure seamless service delivery and customer satisfaction.
-Provide customers with guidance on pool maintenance and usage, helping them make informed decisions regarding their pool care.
- Will interact with a site visit to the client's place BENEFITS: -Competitive salary and performance-based bonuses.
-Opportunities for professional development and training.
-A supportive and collaborative work environment.
-Commission based on your performance.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-asiapools-m-sdn-bhd-job-customer-experience-representative] -Diploma or Degree.
-Exceptional interpersonal and customer service skills.
-Strong communication and organizational skills.
-Attention to detail and ability to multitask effectively.
-Willingness to perform additional tasks as assigned.
- Previous experience in customer service or a related field, preferably within the swimming pool or outdoor living industry.
-Strong communication skills, both verbal and written, with a friendly and approachable demeanour.
-Ability to handle customer inquiries and complaints with empathy and professionalism.
-A proactive attitude and a willingness to learn about swimming pool products and maintenance.