About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah, and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - P ush boundaries, A sk For and Give Feedback, T ake Ownership, and H elp Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What You'll Do:Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customers
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes
Shares customer feedback with relevant departments for further improvements
What You'll Need:Fresh graduates are encouraged to apply
Proficient in English / Mandarin and Japanese (both verbal and written).
Previous experience in customer service is an added advantage
Able to work shifts (including weekends, public holidays, overnight)
Possess a problem-solving mindset to proactively find solutions for customer needs
Strong written and verbal communication skills to communicate clearly and effectively with our customers
Good team player to work collaboratively in a team environment
Keen attention to detail in completing tasks accurately and thoroughly#J-18808-Ljbffr