Add expected salary to your profile for insights.E-commerce is a growing trend in business nowadays, and most e-commerce activities are dominated by marketplaces such as Shopee, Lazada, and TikTok Shop.
Maintaining a good relationship with online customers becomes an important scope to encourage repeat sales and expand business opportunities.Job Responsibilities:Provide personalised customer care to both existing and new customers on product enquiries and after-sales issues.Act as the main contact person through various online channels such as live chat, social media, emails, and live streams.Responsible for providing timely and accurate feedback to customers and the internal team.Capable of performing as a host in live streams to promote the company's products and answer customer enquiries.Job Requirements:Candidate must possess at least a Diploma or Degree in any Business fields.At least 1-2 years of experience in customer service; experience in social media/live streaming is preferred.Comfortable communicating with customers via chat, messengers, or social media threads.Comfortable presenting or hosting in front of a camera or phone.Able to read and write in English and Malay.Able to communicate in Chinese is an added advantage.Good knowledge of MS Office (Word, Excel, and PowerPoint).Your application will include the following questions:Which of the following statements best describes your right to work in Malaysia?What's your expected monthly basic salary?Which of the following types of qualifications do you have?How many years of experience do you have as a Customer Relations Executive?Do you have experience in a sales role?Which of the following languages are you fluent in?How many years of experience do you have as a Live Streaming Host?How many years of experience do you have as a Live Chat Agent?DPO International is a leading specialized food distribution company in the Asian region with over 24 offices and warehouses in China, Indonesia, Malaysia, Philippines, Sri Lanka, Thailand, and Vietnam.With a solid foothold across Asia and servicing nearly all aspects of the food industry, our employees are exposed to various markets, products, and cultures, offering a unique work experience.
At DPO, we develop leaders locally to lead effective change internationally.#J-18808-Ljbffr