A leading manufacturer and supplier of industrial products in Malaysia with 20 years' experience in the industry is seeking a Customer Service professional to join our team in Senai, Johor. This is a full-time position, and the candidate is responsible for providing exceptional customer service support to our valued clients. You will be playing a vital role in ensuring customer satisfaction and building long-lasting relationships.
What you'll be doing
Handling incoming calls, emails, and inquiries from customers in a professional and courteous manner
Responding to customer questions and concerns, and providing accurate and timely information
Processing orders, returns, and other customer-related transactions
Maintaining detailed records and documentation of customer interactions
Collaborating with cross-functional teams to ensure seamless customer experiences
What we're looking for
Strong customer service and communication skills, with the ability to handle a variety of customer inquiries and concerns
Previous experience in a customer service or administrative support role is an advantage.
Ability to work well in a team and collaborate with colleagues across the organization
A positive, friendly, and professional attitude
No experience is also welcome as training will be provided
What we offer
Competitive salary and benefits package
Opportunities for career growth and development
Supportive and collaborative work environment
Employee wellness and work-life balance initiativesSummary of role requirements:Looking for candidates available to work:Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, AfternoonNo experience required for this role
Working rights required for this role
Expected start date for role: 25 November 2024
Expected salary: RM2,000 - RM3,000 per month#J-18808-Ljbffr