We are looking for a young and energetic Customer Service Representative who plays a crucial role inensuring customer satisfaction and maintaining positive relationshipsbetween the company and its clients.
This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image.
The ideal candidate should possessexcellent communication skills, problem-solving abilities, and a strong customer-centric approach .
They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.
What will you be expected to do?
Interact with customersvia various channels (phone, email, WhatsApp, social media) and provide prompt and professional assistance.
Respond to customer inquiries, concerns, and complaintsin a timely and courteous manner.
Identify and assess customer needs to provide appropriate solutions and recommendations.
Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
Stay updated on product knowledge , industry trends, and company updates to better assist customers.
Collaborate with internal teams , such as sales, marketing, and technical support, to address customer queries and issues.
Check andprepare customer DO and Invoiceand arrange for delivery.
What we are looking for?
You haveproven experience in customer service & internal sales .
You possessexcellent communication skills & problem-solving skills .
You havea minimum of 2 years' experiencein related fields.
You areable to understand and communicate well with Mandarin-speakingcustomers.
You have great time management skills in multi-tasking and managing additional projects.
You are afast learner, independent worker, and a joyful team member .
Location:Kawasan Perindustrian Temenggong, 81100 Johor Bahru, Johor .
What you'll get in return:
Exposure to an SLS environment within a manufacturing organization, which is a great platform to excel in your career and offers great progression opportunities.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume.
Right people in the right place!
Apply Now!
Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
Which of the following languages are you fluent in?
Company Overview:
SLS is a service-oriented company that focuses mainly on end-users' industries such as Automotive, Cement, Construction, Electronics, Engineering Services, Food and Printing, Palm Oil Mills, Petrochemical Manufacturing, Marine and Shipyard, Mining, Steel Mill, and Textile.
Products & Services:
We provide maintenance solutions, reducing customers' downtime, optimizing their inventory, and achieving cost reduction.
We stock a comprehensive range of products including:
Bearings
Couplings
Oil Seals
Maintenance Tools
Adhesives & Sealants
Hydraulic Systems
We encourage our people to manage and develop their careers through various assignments, perhaps in different parts of the business.
We believe in sharing our success with those who make it happen.
Experience the challenge and excitement of a growing environment by joining us!
Perks and Benefits:
Medical
Miscellaneous allowance
Parking
Group Insurance coverage
Marriage & New Born Baby benefits#J-18808-Ljbffr