**Job Title:** Customer Service Assistant
**Company:** Dialog Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 1
**About Us:**
Dialog Group Berhad is committed to delivering superior services while maintaining exceptional customer satisfaction. As a innovator in our field, we strive to create a working environment that fosters growth, development, and community engagement, believing that our success is tied to the upliftment of those we serve.
**Job Overview:**
We are seeking a motivated and dedicated Customer Service Assistant to join our dynamic team in George Town. This part-time position offers an exciting opportunity for an entry-level candidate to gain hands-on experience in customer service while enriching their skills in a supportive and community-focused environment.
**Key Responsibilities:**
- Engage with customers via phone, email, and in-person to address inquiries, resolve issues, and provide information about our products and services.
- Handle customer complaints with empathy, professionalism, and efficiency, ensuring that issues are resolved promptly to enhance customer satisfaction.
- Assist in the maintenance and management of customer records, ensuring accuracy and confidentiality of customer information.
- Collaborate with the customer service team to develop innovative solutions for improving service delivery and customer engagement.
- Monitor ongoing customer feedback and support the implementation of initiatives aimed at enhancing the customer experience.
- Participate in training sessions and team meetings, sharing insights and contributing to a positive team environment.
- Uphold company policies and procedures, ensuring compliance with regulations, quality standards, and ethical practices.
- Support corporate social responsibility initiatives by participating in community outreach programs organized by the company.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
**Requirements:**
- High school diploma or equivalent; further education or relevant courses in customer service or business is advantageous.
- A minimum of 1 year of experience in a customer service role or a similar position.
- Strong interpersonal and communication skills, with a talent for persuasion and the ability to engage customers positively.
- Demonstrated ability to think innovatively and propose new ideas to enhance service delivery.
- Proven dedication to providing exemplary service and a commitment to continuous improvement.
- Basic computer skills and familiarity with customer relationship management (CRM) software is a plus.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Flexibility in working hours, with availability to work evenings or weekends as required.
**Personality Traits:**
- Motivated: A proactive individual willing to go the extra mile to ensure customer satisfaction.
- Dedicated: Committed to delivering the best possible service and eager to learn and grow within the company.
**Benefits:**
- Comprehensive training and professional development to support your growth in the customer service field.
- Relocation allowance for candidates willing to move to George Town, Penang.
- Provision of company equipment necessary for performing job duties effectively.
- Opportunities to engage in corporate social responsibility initiatives that give back to the community.
**Working Environment:**
At Dialog Group Berhad, we foster a culture of community and support. Our workplace encourages participation in corporate social responsibility initiatives that allow you to contribute positively to society while developing your career.
**Application Deadline:**
Please submit your application by September 24, 2024, to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Dialog Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
