**Job Title: Customer Service Assistant**
**Company: Fraser & Neave Holdings Bhd**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: ******** **
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**Company Overview:**
Fraser & Neave Holdings Bhd is a leading beverage and food company dedicated to delivering exceptional quality products to our customers. With a commitment to innovation and sustainability, we strive to uphold our values of integrity and ethical conduct across all aspects of our business. Join our dynamic team and be part of a company that prioritizes growth, customer satisfaction, and community engagement.
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**Job Summary:**
As a Customer Service Assistant at Fraser & Neave Holdings Bhd, you will be the primary contact point for our customers, ensuring that their queries, concerns, and feedback are addressed promptly and effectively. This part-time position requires a motivated and passionate individual who can make informed decisions and think creatively to enhance the customer experience. You will work closely with various departments to resolve issues and provide support that aligns with our company's high standards.
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**Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via phone, email, or face-to-face engagements.
- Ensure accurate information is provided regarding products and services to facilitate customer satisfaction.
- **Problem-Solving:**
- Identify customer issues and concerns, offering suitable solutions in a timely manner.
- Make decisions that uphold the company's values while also meeting customer needs.
- **Feedback Management:**
- Gather, analyze, and document customer feedback to identify areas of improvement.
- Collaborate with team members to implement changes based on insights received from customers.
- **Product Knowledge:**
- Maintain an in-depth understanding of our product lines and services to provide accurate information and support.
- Educate customers on product usage, promotions, and new offerings.
- **Documentation:**
- Accurately log customer interactions, inquiries, and resolutions in the customer management system.
- Prepare reports on common customer issues and trends to inform management strategies.
- **Enhancing Customer Experience:**
- Suggest innovative solutions to enhance the customer service experience.
- Upsell or cross-sell products as appropriate, contributing to overall sales goals.
- **Collaboration:**
- Work closely with the sales, marketing, and logistics teams to ensure a seamless customer experience.
- Participate in team meetings and training programs to enhance product knowledge and customer service skills.
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**Requirements:**
- **Education & Experience:**
- Minimum of 2 years of experience in a customer service or related role.
- High school diploma or equivalent; further education in business or communications is a plus.
- **Personality Traits:**
- Motivated and passionate about customer service and engagement.
- Strong commitment to ethical standards and integrity in all interactions.
- **Soft Skills:**
- Excellent decision-making abilities, with a focus on customer satisfaction.
- Innovative mindset with a willingness to develop creative solutions to complex challenges.
- Strong communication skills, both verbal and written.
- **Technical Skills:**
- Proficient in using customer management systems and Microsoft Office Suite.
- Basic knowledge of digital communication tools and social media platforms.
- **Availability:**
- Flexibility to work part-time, including evenings and weekends as needed.
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**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skill set.
- Travel opportunities within the region for training, conferences, and company events.
- Paid overtime for hours worked beyond scheduled part-time hours.
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**Working Environment:**
At Fraser & Neave Holdings Bhd, we uphold the highest standards of ethical conduct and integrity. Our workplace fosters collaboration, creativity, and respect, ensuring that every team member feels valued and empowered to contribute their best.
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**Equal Opportunity Statement:**
Fraser & Neave Holdings Bhd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applicants from all backgrounds to apply.
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**How to Apply:**
If you are passionate about customer service and meet the qualifications outlined above, we invite you to submit your application by the deadline of ******** . We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
